USCIS processes all the applications, petitions, or benefits requests filed with them at their offices called as USCIS Service Centers. PDF There are 3 ways to contact USCIS - United States Courts Check the filing instructions for the form you want to submit to see if you can file it in person. They cannot personally take calls from every single person. Copyright 1999-2023 immihelp.com. Official websites use .gov How To Track My Green Card Delivery? - Commit To Citizenship Online: Use the Ask a Question tool on the USCIS website. Press the star (*) key for all other related information. Before you call the USCIS customer service number, its worthwhile to have a good understanding of how the USCIS Contact Center operates. immihelp.com is private non-lawyer web site. U.S. Visas Contacts - Travel It is basically a two-tier model: At each tier, youll come across an official with a different designation. If you believe it is taking longer than expected or you did not receive a notice or card or document in the mail, you can create a USCIS online account and use Secure Messaging to directly communicate with us. Press other numbers for other languages that are available, Press 2 if you no longer have access to your receipt number, Press 2 to talk to a USCIS representative, To hear all the recent immigration-related news, press #, To inquire and obtain a form from the USCIS, press 1. Learn about basic eligibility, basic filing and other procedures, and how to order forms. For persons calling from entire US, including Puerto Rico, Guam, and the US Virgin Islands: Phone: 1-800-375-5283. But they cannot answer specific questions about a case or provide legal help. USCIS Service and Office Locator Submitting Forms or Documents to the NVC: If you need to submit a form or document to us, please visit our Submit Documents to the NVC page. If our online tools do not provide the help you need, please call the USCIS Contact Center to request an appointment. Each of the Service centers is identified by a 3-digit code. Updated 04/30/2013. . 3. Review our. On the weekends, this service is not available. If you need accommodation during the call, you may instead contact the Center at: (800) 877-8339 TTY/ASCII, (866) 377-8642 Voice, or (877) 709-5798 Video Relay Service (VRS).xvi You may also fax inquiries to the National Records For general questions, go to uscis.gov. Submit an "outside normal processing time" inquiry by contacting the National Customer Service Center (NCSC) You can also submit an "outside normal processing time" inquiry with USCIS if your DACA renewal has been pending for a period that is outside the normal processing times of the service center where your application is being . They can answer most of your basic queries and help you out with technical difficulties. If applicable, please include the web address or URL and the specific problems you have encountered. Moreover, USCIS should elevate the customer service and public engagement divisions into its own directorate that reports to the USCIS director. The chart below shows which USCIS service centers currently process each type of form. Heres how to get started with the automated system: After youve pressed the 1 for English language selection query, then you have some work to do. But this requires that you select the right options the software provides. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. A decision will be made based on current USCIS. Hawaii: 8:00 AM 4:00 PM local time USCIS field offices strive to accommodate most appointments within two weeks. DHS may conduct monitoring activities without further notice. Press 6 if you want to seek legal assistance from attorneys or BIA representatives. National Customer Service Center (NCSC) DHS also shares information with U.S. Embassy or Consulate security personnel to facilitate visitor processing. myUSCIS provides a personalized account to help you navigate the immigration process. Secure .gov websites use HTTPS This is how we calculate the case inquiry date: Case Inquiry Date = [time to complete 93% of adjudicated cases] - [today's date - receipt date] Example: If you checked our processing times webpage on Jan. 1, 2022, for a form you filed on Jan. 1, 2021, and the time to complete 93% of adjudicated cases was 13 months, your case inquiry date . Yes, you can check your case status over the phone by calling the USCIS Contact Center at 1-800-375-5283. If you would like to file a Section 508-related complaint, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. Emma, our online virtual assistant, answers questions in English and Spanish, and guides you through our website.If Emma cannot answer your question, she may connect you to live chat with an agent. 1101, 1103, 1201, and 1255. I-129CW | Petition for a CNMI-Only Nonimmigrant Transitional Worker. I want to sign into my USCIS online account or create a new account. If you are outside the United States, contact your local embassy or consulate. On June 9, 2023, DHS announced the open application period for the Citizenship and Integration Grant Program, which provides funding for citizenship preparation programs in communities across the country. Find an authorized doctor Find an English or civics class. Individuals will need to answer some verification questions before USCIS can share information about a case. If people do have questions about immigration policies and procedures, they are advised to set up an appointment at their local District Office through the INFOPASS Appointment system. Many people want to come to the United States to work. PDF USCIS Electronic Immigration System (USCIS ELIS) - Homeland Security However, due to the COVID-19 pandemic, there may be additional protocols or restrictions. Requests to reschedule an ASC appointment in advance of the appointment date are among the categories of calls routed to live assistance through the IVR or Live Chat through Emma. Share sensitive information only on official, secure websites. I need to expedite my case. USCIS Office Closings USCIS Revises Public Hours of National Customer Service Center If people do have questions about immigration policies and procedures, they are advised to set up an appointment at their local District Office through the INFOPASS Appointment system. Each case is unique, and some cases may take longer to adjudicate. The USCIS National Customer Service Center (NCSC) is introducing new public hours of operation for our toll-free number at 800-375-5283. The use of a password or any other security measure does not establish an expectation of privacy. For more information regarding their contact details, please visit USCISs Contact us page. See a list of all USCIS-authorized doctors in your area that you can use for your medical examination. DHS has implemented processes through which nationals of Cuba, Haiti, Nicaragua, and Venezuela, and their qualifying immediate family members, may request to come to the United States in a safe and orderly way. Because of pandemic-related protocols, USCIS has continued to experience delays in scheduling and rescheduling these appointments. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. I need a biometrics appointment. Official websites use .gov Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. For more information, click here: https://www.uscis.gov Official websites use .gov Citizenship and Immigration Services, U.S. The offices are small. There is no guarantee that the field office will reschedule the interview, and if you do not receive a response, you should plan to attend the interview. If Manage Your Case Tool indicates that the card was mailed, you will be given a U.S. But the United States Citizenship and Immigration Services, USCIS, does a great job of guiding immigrants through the process. By continuing to browse this website, you agree to our use of cookies. Our website gives you several ways to track your case and get answers to your immigration questions. a credible fear or reasonable fear protection screening process. Our toll free number is 800-375-5283(TTY 800-767-1833) and our hours of operationare Monday to Friday, 8am to 8pm Eastern. National Customer Service Center 1-800-375-5283 TDD for the Hearing Impaired 1-800-767-1833 AILA InfoNet Doc. A receipt number is not required for general inquiries. USCIS ELIS Frequently Asked Questions - AILA I-140 | Immigrant Petition for Alien Worker, I-192 | Application for Advance Permission to Enter as a Nonimmigrant, I-212 | Application for Permission to Reapply for Admission into the United States After Deportation or Removal, I-360 | Petition for Amerasian, Widow(er), or Special Immigrant, I-485 | Application to Register Permanent Residence or Adjust Status, I-539 | Application To Extend/Change Nonimmigrant Status, I-601 | Application for Waiver of Grounds of Inadmissibility, I-612 | Application for Waiver of the Foreign Residence Requirement (under Section 212(e) of the Immigration and Nationality Act, as Amended), I-751 | Petition to Remove Conditions on Residence, I-765 | Application for Employment Authorization, I-765V | Application for Employment Authorization for Abused Nonimmigrant Spouse, I-817 | Application for Family Unity Benefits, I-821 | Application for Temporary Protected Status, I-821D | Consideration of Deferred Action for Childhood Arrivals, I-824 | Application for Action on an Approved Application or Petition, I-907 | Request for Premium Processing Service. or https:// means youve safely connected to the .gov website. Live assistance Monday through Friday: Do not bring an interpreter to your appointment. X I-129 | Petition for a Nonimmigrant Worker (E-1 visa treaty traders and E-2 investors). Phone: Call the USCIS Contact Center at 1-800-375-5283. Get information on eligibility requirements, how to apply, and whether your family members can also apply with you. Be strategic when calling the USCIS Contact Center. Alternatively, you can call the local offices or service centers. For applications, the processing time can range from a few months to more than a year, depending on the type of application. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Also, press two if you want an answer to the question. And phone conversation with a live person is one of them. Potomac Service Center. In addition, if specific issues arise with a Department of . or https:// means youve safely connected to the .gov website. filed another kind of application at a local USCIS office. Learn about certain procedures in your local immigration office, including location and hours of operation. Automated HelpOur new speech-enabled phone system answers general questions 24 hours a day.Dial 800-375-5283 (TTY 800-767-1833) and ask your question in English or Spanish. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Anyone who accesses a federal computer system without authorization or exceeds access authority, or obtains, alters, damages, destroys, or discloses information, or prevents authorized use of information on the computer system, may be subject to penalties, fines or imprisonment. How can I make sure I get my call returned? Check your email and text messages for these notices as it will help you prepare for your call back. On myUSCIS, you will find: You can use myUSCIS anytime and on any device. How Do I Know Which USCIS Service Center? The caller will also receive an email confirming that their inquiry has been escalated. Most of our forms can only be filed by mail. There are certain fixed hours within which you need to call. A .gov website belongs to an official government organization in the United States. So, its advisable to verify this information on the official USCIS website. A receipt number is not required for general inquiries. An official website of the U.S. Department of Homeland Security, An official website of the United States government. You can get them on our website or order them over the phone. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. A lock ( I-914 | Application for T Nonimmigrant Status, I-918 | Petition for U Nonimmigrant Status, I-929 | Petition for Qualifying Family Member of a U-1 Nonimmigrant, I-129CW | Petition for a CNMI-Only Nonimmigrant Transitional Worker, I-129 | Petition for a Nonimmigrant Worker (E-1 visa treaty traders and E-2 investors), I-129 | Petition for a Nonimmigrant Worker (E-3 visa Certain specialty occupation professionals from Australia), I-129 | Petition for a Nonimmigrant Worker (H-1B specialty occupation visa to be issued abroad), I-129 | Petition for a Nonimmigrant Worker(H-1B visa specialty occupation change of status in the U.S.), I-129 | Petition for a Nonimmigrant Worker (H-1B visa specialty occupation extension of stay in the U.S.), I-129 | Petition for a Nonimmigrant Worker (H-2A visa Temporary agricultural workers), I-129 | Petition for a Nonimmigrant Worker (H-2B visa Other temporary workers), I-129 | Petition for a Nonimmigrant Worker (H-3 visa Temporary trainees), I-129S | Nonimmigrant Petition Based on Blanket L, I-129 | Petition for a Nonimmigrant Worker (L visa Intracompany transfers), I-129 | Petition for a Nonimmigrant Worker (O visa Extraordinary ability), I-129 | Petition for a Nonimmigrant Worker (P visa Athletes, artists, and entertainers). USCIS's call centers are open Monday . Citizenship and Immigration Services (USCIS) at the National Customer Service Center at 1-800-375-5283. This page was not helpful because the content: Preparing for Your Biometric Services Appointment, How to Track Delivery of Your Notice or Secure Identity Document (or Card), Identity Verification and the USCIS Immigrant Fee, Tips on Finding Your A-Number and DOS Case ID, Forms Processed at USCIS Lockbox Facilities, Additional Information on Filing a Reduced Fee Request, Lockbox and Service Center Filing Location Updates, Department of State (DS) Forms and Other Non-USCIS Forms, Application to Replace Permanent Resident Card, Application for Replacement/Initial Nonimmigrant Arrival-Departure Document, Application for Advance Permission to Enter as a Nonimmigrant, Application for Permission to Reapply for Admission into the United States After Deportation or Removal, Petition for Amerasian, Widow(er), or Special Immigrant, Application to Register Permanent Residence or Adjust Status, Application To Extend/Change Nonimmigrant Status, Application for Waiver of Grounds of Inadmissibility, Application for Provisional Unlawful Presence Waiver, Application for Waiver of the Foreign Residence Requirement (under Section 212(e) of the Immigration and Nationality Act, as Amended), Petition to Remove Conditions on Residence, Application for Employment Authorization for Abused Nonimmigrant Spouse, Application for Temporary Protected Status, Consideration of Deferred Action for Childhood Arrivals, Application for Action on an Approved Application or Petition, How Do I Use the Premium Processing Service, Petition for Qualifying Family Member of a U-1 Nonimmigrant, Petition for a CNMI-Only Nonimmigrant Transitional Worker. USCIS holds a variety of external stakeholder events in which we share information and obtain feedback on USCIS programs and policies. USCIS has official social media accounts on Facebook and Twitter. If you have comments and/or questions related to the agency's Section 508 program, please contact the Section 508 Coordinator via email at USCIS-Section508@uscis.dhs.gov. The NCSC uses a wide variety of systems, applications, and tools as part of its call center infrastructure to ensure calls are queued and processed as quickly . If you are late, your appointment will be cancelled and you will have to reschedule. Check your immigration case status. DHS/USCIS/PIA-055 SAS Predictive Modeling Environment (SAS PME) SAS PME compliance documents. Updated 04/30/2013. Join over 3,000 visitors who are receiving our newsletter and learn more about finance, immigration, and more! . Other tasks that can be accomplished are: We are sorry that this post was not useful for you! You can also file some applications online. . ) or https:// means youve safely connected to Official websites use .govA .gov website belongs to an official government organization in the United States. You can also submit a case inquiry or service request using, If you filed a form online through myUSCIS, you have access to all of the account features (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.) The USCIS Contact Center will try more than one contact number. LAST UPDATED: July 14, 2023. Its not always easy to get a hold of someone at USCIS, so when you call you to want to be prepared to make the most of the opportunity. Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants.There are some exceptions, such as providing information to U.S. sponsors, attorneys representing . Kansas City is home to nationwide processing of immigration documents An agency may not conduct or sponsor an information collection, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. This administrative task is taking longer than it has in the past. ) Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. Secure .gov websites use HTTPS PDF National Customer Service Center - Homeland Security ) To determine the status of immigration matters or seek assistance in the immigration process, please contact the U.S. Adjustment of Status in the United States - Travel All rights reserved. Service is available in English and Spanish. Anywhere else in the US: 8:00 AM 6:00 PM local time A .gov website belongs to an official government organization in the United States. On myUSCIS, you will find: Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and Information to help explore your immigration options. Check out ouronline filing video. USCIS - Profile Up-to-date information about the application process for immigration benefits; Tools to help you prepare for filing and help finding citizenship preparation classes; and. Do not come earlier than 15 minutes. The public reporting burden for this collection of information is estimated at 6 minutes per response, including the time for reviewing instructions and completing and submitting the information. 2019) (finding USCIS' decision to grant or deny a national interest waiver to be discretionary in nature). At a Glance: To speak to a live person at USCIS, call their toll-free phone number, 1-800-375-5283. Help the USCIS IVR menu options led me to a dead end. USCIS Contact Center Vermont Service Center. myUSCIS - Schedule an Appointment 3. Nebraska Service Center. Be sure to check the appropriate address for your specific form type on the USCIS website). TTY for deaf and hard of hearing: 1-800-767-1833. Citizenship. When Can You Call USCIS to Talk to a Live Person? Biometrics appointments are scheduled automatically. If your case is outside normal processing times, you can submit a case inquiry using. Access to this system is restricted to authorized users only. Only the people who need to attend should come. I have been selected for a Diversity Visa Afghan parolees who received the Afghan Parole Information sheet from Customs and Border Protection and did not to go to the government-run locations where vaccination services are provided must attest to their vaccination status. National Customer Service Center - US Immigration Wiki What Country of Residence and How to Know Yours When on a Visa, How to Check Dropbox Eligibility with the App, Customer Service Representatives (Tier I), Immigration Service Officers (ISOs) (Tier 2), Press 1 for English. USCIS | myUSCIS Home Page DHS/USCIS/PIA-054 National Customer Service Center. California Service Center. This does not mean that there is a problem with your case. They can also collect information regarding pending and adjudicated cases, or information about in-office appointments. (Posted 1/6/14) Title: Press 2 to inquire about the latest petition youve filed with the USCIS. How can I make sure I dont miss a return call? A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. They will get you the answer or let you know where to find it. The National Customer Service Center (NCSC) of the U.S. TDD for the hearing impaired: 1-800-767-1833. U.S. Citizenship and Immigration Services (USCIS) Visit insubuy.com or call +1 (866) INSUBUY or +1 (972) 985-4400, Visit insubuy.com or call 1 (866) INSUBUY or +1 (972) 985-4400, A change of address for pending applications. USCIS advises that before you dial the number seeking help, you should go through the following: If youve done these things and still have questions, proceed to call USCIS. The Service Center code is part of the 13-digit USCIS Case Receipt Number that is used to Check USCIS Case Status Online.In this article, we will review what are these USCIS service center and the . The agency is reviewing current policy to determine whether employees of the same law firm as the legal representative can communicate with the USCIS Contact Center without having to execute a separate Form G-28.