Go for the swimming, drinks, and service. We thank you for choosing us to host your vacation and for taking the time to share your experience and suggestions with the traveling community. Guests can visit these ruins easily on foot, which are clearly marked on the resort map. WiFi was available throughout the property: ). In a suite, the step-down sitting area has a day bed. Occidental at Xcaret Destination has a total of 765 rooms. What room types does Occidental At Xcaret Destination Hotel Playa del Carmen provide? Which transport stops can we find near Occidental At Xcaret Destination Hotel Playa del Carmen? Larger pelagic species are frequently seen here, given the reefs location in the middle of a sandy plain. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers, whirlpool tubs and sea views. Los Olivos There are free swinging sun beds and loungers. The adult oriented, live entertainment starts at 9:30 p.m. During the day, when you and your kids are not lounging at the pool or the beach, play tennis, shuffleboard and mini-golf and also try archery at sessions guided by the Star Friends, Occidental's recreation and entertainment staff. By request the spa will do 30-minute manicures and pedicures for children with an additional charge. What popular attractions are close to Occidental At Xcaret Destination Hotel? This hotel has a wellness centre along with a solarium, sauna facilities and locker rooms to relax after a busy day. Do the rooms of Occidental At Xcaret Destination Hotel Playa del Carmen include a workspace? There are also opportunities to obtain diving certificates and to rent equipment. In addition, rooms with two double beds can comfortably accommodate two adults and two young children. At "Crabs," the quiet pool, punctuate your reading and snoozing with dips in the water. All of the specialty restaurants offer children's menus. If you buy something through our links, Oyster may earn an affiliate commission. Outside of the snack bar, there are a few hammocks tied between trees and a walkway to reach the hotels adult-only saltwater tide pool. Dear Ms.Timothy,Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Which airport is closest to Occidental At Xcaret Destination Hotel? Located at the eastern end of Cancun's hotel zone, the reefs contain colorful coral formations and you can hang out with a diverse array of marine life, including barracuda, rays and sharks. A highlight is the Xcaret eco-park, reached via a short walk or boat ride on the tranquil waterways. Review collected in partnership with Barcelo Hotels & Resorts, There are more places to choose from in the, occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret, Occidental Grand Xcaret All Inclusive Resort, Frequently Asked Questions about Occidental at Xcaret Destination. The staff is friendly, but like the rest of the world, it seemed to be understaffed, or the team was new and unable to give all information on the resort. I do hope we are going to be able to restore your confidence into our brand in your next stay. If swimming with the parks dolphins, seeing the jaguars, sea turtles and other Caribbean critters or watching the folkloric and Maya evening shows, are the focuses of your vacation, then the Occidental at Xcaret Destination is the best place to stay. Occidental at Xcaret Destination - Tripadvisor Payment methods available in Occidental At Xcaret Destination Hotel Playa del Carmen include Mastercard, Visa and American Express. Can access xplor park within 10 minutes walk. Pool was just outside block and was lovely, lots of shade and sun beds (no towel reserving needed which was a huge plus). Read more Why choose We had a great stay. It is all-inclusive and in the proximity to many local activities, as well as attractions. Occidental At Xcaret Destination Hotel Playa del Carmen, - ***** Hotel, $$$$, Centro, Playa del Carmen, - **** Hotel, $$$, Centro, Playa del Carmen, Occidental At Xcaret Destination Guest Services, Carretera Federal Chetumal- Puerto Juarez Km 282, 307, Playa del Carmen, Mexico, 425 Main Street, Bridgeport, United States, 1150 N. Poplar Street, Casper, United States, 600 W Gaines St, Tallahassee, United States, 3900 Morse Crossing, Columbus, United States, 670 East Lake Avenue, Wisconsin Dells, United States, 6738 Nw Loop 410, San Antonio, United States, 1180 Edington Place, Marco Island, United States, 2165 Us Highway 27 South, Lake Placid, United States, Santa Ana, San Jose Hotel Luisiana, Santa Ana., San Jose (San Jose), Costa Rica, 257 S. Patencio Road Palm Springs California 92262, Palm Springs, United States, Posada Mariposa Boutique Hotel - 5Th Avenue Playa del Carmen, Grand Hyatt Playa Del Carmen Resort Hotel. The landscape surrounding the complex is impressive, with its lushness and color, the best backdrop for a dream vacation with the whole family. Beach was beautiful and great for little kids. The exclusive Royal Level at Occidental at Xcaret Destination also boasts Balinese beds just a stones throw from the sea, offering a sublime sensory experience. There are two all-day snack buffets, one at the beach and one at the pool, above the swim-up bar. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. 128,809 were here. What food & drink options are available at Occidental at Xcaret Destination? Check Price & Availability Executive Member Benefit Occidental at Xcaret Destination Playa del Carmen - Riviera Maya, Quintana Roo, Mexico (888) 792-9498 1 Rm, 2 Guests See All Playa del Carmen - Riviera Maya Hotels Barcelo.com $195 See Deal Vio.com $233 See Deal travelup.com $301 See Deal See All Rates Overview Full Review Photos Room Rates Amenities Map Pros This tour included transportation and was about $85 US per person. However, the expansive grounds are great for walkers. We were told it would be ready by 3pm, it wasnt. The Pro Dive Internationaldive center at the Occidental at Xcaret at Destination is by the hotel's main pool, and a second one is near the lagoon by the main restaurant. Also, the hotels culinary selection is designed to satisfy the needs of every kind of guest. They gather there to feed on the abundant plankton in the warm waters of the Caribbean Sea. We appreciate your opinion on our reservation policies in our la carte restaurants which will be taken into account to continue offering the best service. 5 star hotel Carretera Federal Chetumal, Puerto Jurez Km. Occidental at Xcaret Destination - All Inclusive 4-star property Carretera Federal 307, KM 282, Playa del Carmen, QROO travelocity Price Guarantee Photos Rooms Reviews Amenities See More Photos 3.9 out of 5 Good! It is a beautifully located golf course that awards the player who weighs up the advantages of risk versus the rewards of a good swing, and offers the opportunity to enjoy a tranquil environment while playing the perfect round., Occidental at Xcaret Destination - All Inclusive Riviera Maya, Babysitting service/childrens services (additional charge applies), Laundry and ironing service (additional charges apply), Video game room (additional charge applies), Conference/ Private dining rooms (extra charge applies), Fax/photocopier (additional charge applies), Hairdresser's/ beauty salon (additional fee applies), Romantic dinners on the beach (additional charge applies), Medical service (additional charges apply), Shops within the establishment (additional charges apply), Unlimited Xcaret Package (additional charges apply), 24-hour room service, subject to additional charge (except Royal Level rooms). Is parking available at Occidental at Xcaret Destination? Punta Nizuc This site is famous for its snorkeling and diving, thanks to an offshore reef that is rife with abundant marine life. The Royal Level Occidental at Xcaret Destination, a boutique hotel within the hotel. Find a Occidental At Xcaret Destination cancellation policy that works for you. Business travellers are welcome to use a meeting room offered on site. Designed, The four-pearl Ocean Riviera Paradise is massive with 974 rooms, five pools, a water park, 13 meeting rooms, 10 restaurants, 11 bars, rocky beach access, and a bowling alley. Often the hotel offers special, discounted park admission. Occidental at Xcaret Destination combines a fully preserved natural and cultural environment with an all inclusive resort with an exclusive selection of rooms with the latest services and facilities. more. The lady explained they have a line across the lobby when she arrives to work each morning at 6:40am. Suites add separate living rooms. We appreciated your sincere and constructive comments. Things you buy may earn us a commission. It's a shame the resort doesn't do a better job of hosting its teen club, as so many properties don't offer special places for the finicky age group. Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. In each cabin, you can enjoy your own private paradise, just relaxing, enjoying a personalized drinks service and a private sun terrace. High season starts around mid-December and through mid-April. Smoking is permitted everywhere but inside restaurants; believe me, it seemed hard to get away from the smoke clouds, especially at the beach, pools, and walkways. When not exploring Xcaret park, take advantage of the Occidentals five pools and calm, sea lagoon. In the standard level rooms, guests can expect warm tone tile floors, dark wood furniture, and stylish lime green fabric accents. However, with a bit of savvy strategizing, its possible to put together an itinerary that, Beach at Occidental at Xcaret Destination, Playa del Carmen Mexico and particularly Riviera Maya has plenty to love: great weather, beautiful scenery, and historic sites. Children can enjoy babysitting, a children's club and a gaming room at the accommodation. Overall the location and position of the hotel were the real winners and the rest was average. Yes, Occidental At Xcaret Destination Hotel offers free cancellation. This includes preferential check-in, a . To us the food at the Occidental at Xcaret Destination is average with some restaurants providing better than average meals. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Although located across from the theater (look for the green monster sign) and open from 6 p.m. to midnight, the teen club takes place on a little used, open-air patio. Table would be missing key cutlery again having to wait to find someone to ask. Kid-friendly features include the Flip Kids Club for ages 4 to 12, though the decor and activities skew towards the younger age range. The entertainment was pretty much just on the weekends, and it was never really advertised what was going on, but we didn't really ask either. Occidental At Xcaret Destination is just a stones throw away from the citys key locations and sites, including Delphinus Riviera Maya and Delphinus Xcaret. Occidental at Xcaret Destination - All Inclusive - Orbitz Occidental at Xcaret Destination - All Inclusive Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret , Playa del Carmen, QROO 77710 855-516-1090 Reserve Check today's Value Deal. It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest and nothing better than as a family. You only need to pay 48h after your booking is confirmed. Babysitters are available for an extra fee. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. English . The jungle location is convenient to adventure parks, but it is an expensive cab ride to them even though it is a three-minute trip. Occidental at Xcaret Destination - All-inclusive | CheapCaribbean We finally felt like we had an idea of what was going on, on the last day. Occidental At Xcaret Destination | allinclusiveresorts.com Staying at the 46-room Royal Club creates a more intimate, upscale experience with much better food than that offered to the guests in the other 750 rooms of the Occidental at Xcaret Destination. well maintained, upscale resort. At one point, you must swim to enter another chamber. When we booked directly with the hotel we were not made aware that some of the facilities were not accessible due to booking a non royal level room (this would have been cheaper to have a suite for 4 people than the connecting rooms). Beach cove was lovely, sand so soft and water so clear you could swim with the fish. All units come with the basics, like digital safes for laptops, ironing facilities, coffeemakers with coffee, bottled water, iHome clock radios, and free, lightly stocked minibars with every-other-day refills of items like soda, beer, and bottled water. By proceeding, you agree to our Privacy Policy and Terms of Use. 6 top destinations for a family ski vacation Copyright 2023 Family Vacation Critic All Rights Reserved. What facilities do rooms in Occidental At Xcaret Destination Hotel feature? In the evening children regroup at 8:30 p.m. for mini-disco sessions of musical chairs, freeze dancing and other fun. Scarlet macaws look regal on perches throughout the lobby and the grounds. The pools were amazing, never full, and comfortable. The resort has an 18-hole minigolf course, the best opportunity to awaken the golfer in you. If you want to bring a camera, please be aware that some Cenotes owners charge an extra fee of up to MXN 1000 in cash or strictly do not allow cameras. Breakfast, lunch and dinner options are provided. We are thrilled to know that beside this, you had a wonderful time. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. All rooms in this section feature hot tubs, DVD players, and free room service (DVDs and board games are free from the Royal reception area). Occidental was amazing, keep in mind that ur at a rai forest so it rains but not for long! Its mix of natural and cultural environments provides an unbeatable experience. The Occidental at Xcaret Destination also includes a more luxurious experience with the Royal Level Occidental at Xcaret Destination, a tourist complex within a complex. What facilities does Occidental At Xcaret Destination offer? 282, 77710 Playa del Carmen, Quintana Roo, Mexico 765 rooms YES ($) Internet Resort description Resort amenities How to get there Pro Dive International Occidental Xcaret PADI 5 star dive center Offsite (Paid pickup) Max 8 divers per guide We went to the buffet for breakfast and lunch each day. Overview Rooms Location Amenities Policies VIP Access Occidental at Xcaret Destination - All Inclusive 8.2/10 Very Good See all 2,557 reviews Popular amenities Pool Breakfast included All inclusive Spa Parking included Free WiFi Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710 View in a map We are always concerned about guests wellbeing and strive to make their holiday an unforgettable experience. The air-conditioning in our room worked great, except for late afternoon and early evening. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. Style goes for miles at this modern, boho-chic property, and its younger-leaning guests typically favorite the, Family vacations are special, but they can be tricky to plan. Massages are available in airy, thatched cabins before a trip to the on-site hydromassage pool and sauna. Occidental at Xcaret Destinations beach area is unique, thanks to its privileged position next to the Xcaret eco-park. Dishes contain fresh-caught seafood, and the open-air environment makes you feel close to the sea. Our team of parents and travel experts chooses each product and service we recommend. We had change to this hotel for the last part of a two week holiday. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Royal guests also have their own dedicated check-in lobby, a Royal-only restaurant, and a pool area with a massive whirlpool and smaller pool. See all 72 travelocity Reviews "Everything was good to relax and food was delicious. Generally, the dive sites here are shallow with excellent visibility, and boat rides are as short as five minutes. Please consider that a local reef dive is required before doing cenote dives to ensure you have good buoyancy and diving skills for your safety. This results in very long waiting lines in the excessive humid heat. Like other buildings at Occidental at Xcaret Destination, the Royal Club buildings do not have elevators. There is nothing within walking distance of the hotel. You can practice volleyball on-site, and there is a full gym where you can exercise during your stay. Two types of families like the water activities at the Occidental at Xcaret Destination: those preferring pools and those preferring their oceans to be like pools. Occidental at Xcaret Destination - Riviera Maya | Transat But first, be sure that the resorts location is right for your family. Overall, it is a beautiful location, with friendly staff and decent food. Unfortunately, this property has no available rooms for your dates. There were 4 of us and to ensure we got beds we would put towels over them at about 9am each day. So they didnt give us the passes we purchased and were charged for, and will not be able to use them for 2 of the 4 days we purchased for. Our goal is to serve all our guests with the highest level of service and satisfaction. The room was attractive and had pleasant balcony. For the most part we found the staff were friendly. Various activities are available such as archery, ping pong, shuffleboard and aerobics. Many cenotes boast pristine turquoise waters and a beautiful array of stalagmites and stalactites formed over millions of years. The hotel has a variety of sports areas, from tennis courts to mini-golf, and organized daily activities include standards like water aerobics and beach volleyball. The hotel is tidy and huge, has absolutely courteous staff and unbeatable location really close to Xcaret park. Yes, dry cleaning and laundry service are offered to guests. Nearby attractions include Xcaret (0.4 miles), Xenses Park by Xcaret (0.3 miles), and Teatro Gran Tlachco (0.2 miles). Secure, seamless online booking on the world's largest dive vacation marketplace. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. ROYAL LEVEL - Occidental at Xcaret Destination | Five Star Hotel Being within the Xcaret eco-park is the top feature of this hotel. We had a very bad experience since day 1, they charged our reservation which I didn't requested (Xcaret Park) and then they reimbursed a few days after however its not honest or professional to add, remove or change guests reservation with out letting us know. Visit Family Vacation Critic on Facebook! Had to search for our bags at 9 at night with little kids. The Occidental at Xcaret Destination features a PADI 5-star dive shop, field trips and classes. Experience natural rivers flowing throughout the resort, 11 restaurants, 10 bars, seven . Drinks are served from the beach level bar and upstairs in the snack buffet palapa. Thanks to conservation and protection laws, the hotel was built around elements of the park, which makes for a lot of open spaces, random trees climbing through interior spaces, and overall gorgeous views. Occidental at Xcaret Destination - KAYAK Great location and facilities shame about food and service. We requested a room by the pool and are literally 1 of the two. We thank you for choosing us to host your vacation and for taking the time to share your experience and suggestions with the traveling community. About the areas, you can enjoy our four different pools, our ten restaurants available, our 9 bars including sport bar and all our day and night entertaiment. I am sorry that there was a misunderstanding, but as you can see we do our best to help you and resolve the problem. Every summer, from June to mid-September, whale sharks migrate to Isla Contoy in the northern part of the Yucatan Peninsula. Occidental At Xcaret Destination Hotel Playa del Carmen Leave for better food and entertainment. Note that all guests are required to wear a wristband. Which popular attractions are close to Occidental at Xcaret Destination? Which languages are spoken by the staff at Occidental at Xcaret Destination? And thats a shame because the world is filled with, Carretera Federal Chetumal Puerto Juarez Km. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Are there any historical sites close to Occidental at Xcaret Destination? Still great trip but be realistic about expectations. Cribs are free but there is a charge for roll-away beds. It is located at the center of the resort. We are surprised to read that our staff did not give you the attention that you deserve since they are recognized by offer you nothing but the best service and give you personalized attention without any distinction. We would love torest have a second opportunity to demonstrate you the high quality standards our brand is known for. Babysitting is available for an extra fee. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. There is a large variety of ala cart restaurants; however, reservations are not allowed, and semi-to formal dress is required. Occidental at Xcaret Destination is a stunning five-star resort. Occidental at Xcaret Destination combines a fully preserved natural and cultural environment with an all inclusive resort with an exclusive selection of rooms with the latest services and facilities.The impressive Occidental at Xcaret Destination has 765 recently refurbished . On our visit, most chairs were taken by 9:15 a.m. Most men had jeans and T-shirts. Kids also learn Spanish, play pool volleyball, do face painting and go on ecological tours of the property to see the animals. Depths to 40 m/130 ft are possible and the currents can be strong. Bars everywhere and fully stocked with almost anything. Wi-Fi is expensive, but reliable. Plus deer, monkeys and iguanas. Kind regards. The hotel looked nice when we checked in but overall quality was cheap. This is one of the only hotels with direct access to the park, and it offers packaged entrance deals and river transportation. While the coastline itself is rocky, guests have access to a manmade, multi-level beach area that surrounds a natural lagoon. Occidental at Xcaret Destination - All-Inclusive - Costco Travel What are some restaurants close to Occidental at Xcaret Destination? The main buffet feels small for a hotel this size, but never felt crowded to us, even at peak times. Royal Hideaway or Allegro Playacar. Kind Regards. Staying at the Occidental at Xcaret Destination makes it convenient to come back to the park for the evening shows, an entertaining folkloric show and a demonstration of Pok-Ta-Pok, the ancient Mesoamerican ball game, with players adorned in traditional body paints and regalia. Response from Reeshel Thompson on Jun 19, 2023. It provides beautiful jungle grounds and frequent wildlife sightings. The all-inclusive Occidental at Xcaret Destination is located in the heart of Riviera Maya. We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Also checkin and the room was a mess. Palenque Nightclub: To put a finishing touch to a perfect vacation, the hotel features a club, guaranteeing an enjoyable time, with international music and drinks included. They knew their departments but had no answers for the rest of the resort. Dont pre buy the park package at booking. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Photos & Overview Room Rates Amenities Map & Location Guest Reviews Free parking Complimentary Breakfast See Rooms & Rates Room 1 Check Current Room Rates Getting There This resort offers 765 rooms and suites, and features up to 11 restaurants, 11 bars, seven swimming pools, a private bay, spa, Kids Club, mini-golf and more. Occidental at Xcaret Destination Unlimited Xcaret Xperience US Barcel . It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. These deep, freshwater-filled sinkholes formed when the roofs of limestone caverns collapsed and filled with water. Nestled amongst a bar and a restaurant, in 15 minutes' ride from 3D Museum of Wonders, the 5-star Occidental At Xcaret Destination Hotel Playa del Carmen comprises 757 rooms. Another common complaint is time-share pitches. Located less than an hour south of Cancun International Airport and 10 minutes from renowned Playa del . We found the rooms a little dated but for the price paid they were not bad. The ocean access swimming was a little crowded, but great if you get there early. A sand beach is within 0.7 km to the hotel. On Wednesdays, the children break pinatas. The Occidental at Xcaret Destination is situated in a 200-acre ecological and historical preserve, combining beachfront luxury with jungle surroundings. Occidental at Xcaret Destination - Occidental at Xcaret Destination is an all-inclusive hotel in the Riviera Maya, next to the famous eco-archaeological park. We are sorry if there was a problem with your flight and you could not make it as expected and we are also sorry if we did not have the availability to extend your stay one more day. USA & Canada +1 855 437 8999 . It gives us pride to know that your vacations have been a unique and unforgettable experience. You can work off the buffets at the gym, open 6 a.m. to 7 p.m., get a massage at the spa and dance at the disco. ($), The natural mangrove landscape that is home to the exotic flora and fauna of the region, outstanding views of the Caribbean Sea, and the undulating fairways and greens ensure that the Riviera Cancun Golf & Resort has everything that players of all levels may wish for. However, I will share your comments with the corresponding department to make sure we reinforce our protocols and training in our collaborators. The perfect plan for the whole family is, without a doubt, a trip to the Mayan ruins of Tulum, Xel Ha or Chichen Itz, declared a UNESCO World Heritage Site in 1988 ($). We have watched the constant effort of the membership and the hotel at Occidental Grand Xcaret keep making improvements year after year. At the resort, BD Experience got us a good deal. Occidental Grand Xcaret First Club (Members only) - Tripadvisor We are always concerned about guests wellbeing and strive to make their holiday an unforgettable experience. . Yes, free parking and secured parking are available to guests. Upgrades to Junior Suites buy a little more square footage, larger bathrooms, and a living room sitting area with a built-in couch, converter sofa, and more dark furniture. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. Check Itinerary . Cant see why smart shorts and shirts are no allowed as they looked far smarter than what most men were wearing. Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. the place was serene, we would come here again. What is the location of Occidental At Xcaret Destination?