I have contacted AMC Plus they have been very helpful. Well guide you through the process. Since I couldn't log in again with my email, I assumed that my account was not created, since I didn't actually view anything on the service. EXTENDED HOLIDAY RETURNS Most items purchased in-store or online from November 15th through December 31st, are returnable until January 31st. I fought with them for a month and on 02/04/2023 I was charged *****. We want to provide the best experience for our customers so using the same login as AMC.com allows for all your account information to be easily accessible in one location. We're sorry this content is not included in your subscription. Tickets purchased through Fandango.com can be used at AMC theatres. Your email address will not be published. One account on my ipad through the app, one account via my *********** Neither service worked for 3 days after. Reset. error code 403- source- provider'. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Factory data reset. User does not have to select a country if they click this link. I sent multiple tickets in, no response until about 1/7/23. You have to contact AMC about issues with their channel. Whats the best route to cancel and get a refund? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Whether you liked the movie or not, the fact remains that you used the ticket for that movie. I just wanna watch Fear the Walking Dead. Please Try again." I tried calling support, but of course it's christmas, so there is no phone support. Join or login to AMC to access your AMC Shop account. Something went wrong behind-the-scenes, but we're working hard to fix it. 233 total complaints in the last 3 years. BBB directs its services to businesses and consumers in North America. Viewers are defending her, Do not post a Beware of Dog sign: Woman issues PSA to pet owners about Beware of Dog signs, *First Published: Jul 9, 2023, 5:06 pm CDT, based on a true story of a former government agent, far-fetched, baseless conspiracy theories. This is a great way to save your money and never worry about companies converting your free trial membership into a paid one. When you subscribe this way, be sure to watch on your Apple TV or the Apple TV app for another device. and eliminate the risk of being charged for something you dont use. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. AMC only accepts a refund at least 30 minutes before the show, so trying to refund your ticket after would be a waste of time. On March 6th, 2023 I received notice that the dispute charge reimbursement was withdrawn from my account due to claims and information from AMC. A-List Gift Memberships are non-refundable. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. and request a refund for your tickets. Reddit, Inc. 2023. Connect to the same network. No children 6 and under are allowed into a "R" rated movie. This was the solution from AMCcustomerservice@amcplus.com: Next Steps:If you tried this and are still having trouble check to see ifyou are able to log on viaamcplus.com? (AMC Plus app? Your email address will not be published. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I first emailed them they got right back to me and said they could refund me $25 and give me the promotional discount. There may be other shows, but this one I know of for sure. General Conditions: It is a condition of use of the Services that all the details you provide will be correct, current, and complete and will not violate any law. Sound of Freedom is, according to the Washington Post, based on a true story of a former government agent turned vigilante who embarks on a dangerous mission to rescue hundreds of children from sex traffickers. Complaint Type: Problems with Product/Service. Cookie Notice Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Binge or stream new shows & movies from IFC, Shudder, and Sundance Now. Choosing a selection results in a full page refresh. Sorry for the confusion! AMC offers the AMC Stubs Premium, which is their way of providing customers with some benefits for a monthly fee of $20, which is a bit too expensive. If you tried this and are still having trouble check to see if. Does that mean they'll keep me charged and not give me a refund, despite me making the efforts to get a refund before the start time? ago Can't Refund? Recent incident: A woman and her companions were recently involved in a sequence of puzzling accidents at an AMC cinema in Pineville, North Carolina, around a showing of the Jim Caviezel-starring movie Sound of Freedom. After the woman, who goes by the TikTok handle @belighve1112, revealed her story in a popular video that has received over 6 million likes, the event received a lot of media attention. How long it takes really depends on your bank. On January ****** I decided to sign up for the free 7 days trial. I downloaded the app separately, I do not have it through Roku. AMC serves over 200 million customers a year, but there are many who are left unsatisfied with the service or cannot make it to the show and wish to get their money back. Reddit, Inc. 2023. (A little over an hour before the movie starts) and It just says "Sorry, an error occurred. If the purchase was made via PayPal then the refund will return to the PayPal account used to purchase. We will process your refund as soon as we receive the returned product(s) at the address provided by our Customer Support team. The refund could not have been processed as I had to close the account the funds were originally taken from. crashes or has problems? The gentleman was perplexed & said he would escalate my complaint & give me an extra 2 weeks for my trouble. Oh, well I ended up cancelling the subscriptions for next year and figured Id just watch this this year since I already paid for it. In order for the BBB to appropriately process your response, you MUST answer the question above. Contact AMC Error 500 This may end up in the outtakes Well, this is embarrassing. DoNotPay is a robot lawyer that can solve almost any problem for you. amc does not provide refunds or credits for any partial-billing period or partial subscription periods or for unwatched content accessible through the services, unless required by law. Asked for a refund at least 30 minutes before the start of the show. I tried calling customer service and got no where. Thank you. If not, they normally are pretty good about swapping out tickets or refunding or whatever. Refer to Section 16 (a) and follow AMC+the applicable Provider's protocol to cancel your subscription to Services. Unable to play video Jump to solution When i attempt to stream anything on AMC Plus (purchased through Roku) it brings me back to the show page. This virtual credit card can help you sign up for any free trial subscription without worrying about having to pay for it later. In the Fall of 2022, I canceled my "annual" subscription to the streaming service AMC+ - owned by AMC Networks. The full error message I got was; 'We're sorry this content is not included in your subscription. Note that complaint text that is displayed might not represent all complaints filed with BBB. The rules are simple. It generates a random number and acts as a real credit card, so when your free trial comes to an end, the virtual credit card disappears. I signed up for a year promotional service through ******* where I received AMC+ and ******* for ***** for one year. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. No, you cannot. A-List Entourage reservations will not be canceled automatically if you initiate a cancelation of your A-List membership. In the selfie-style video posted by @belighve1112 with the title AMC pulling some sketchy crap with #thesoundoffreedom, it is claimed that the pre-paid tickets for the film were abruptly and mysteriously returned on the day of the planned showing. The response was vague and unhelpful, suggesting user error. Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more. I have tried to reach out and my service tickets keep getting closed without response. ************. AMC claims that they have refunded the money. We offer a 30-day money back guarantee on most items purchased from AMC Shop. When i attempt to stream anything on AMC Plus (purchased through Roku) it brings me back to the show page. Initial Complaint. Refund request must be completed prior to showtime. I have contacted them several times. They have told me someone cancelled my acct. You can find more information about how to collect the refund from BitPay, If you used a voucher for this purchase, please fill out the online, This site is protected by reCAPTCHA and the Google. Yes its listed but when you play it returns to the play or resume page..no error code ill contact amc ty. I bought some tickets using an old gift card a few days ago. I tried calling support, but of course it's christmas, so there is no phone support. Privacy Policy. Are you having trouble with companies and their customer services? Make note of all line items containing the following refundable property . "There was air conditioning in the lobby, in the hallway, in the bathrooms. No longer an AMC Stubs app showing up in the app store search! Yes! That's all you need. 2023-05-31 14:39:10 How do you rate AMC Theatres over the past 3 months? Can I Request an AMC Ticket Refund On My Own? I smell something stinky. I've deleted and restarted and everything I've read on community threads. But it in this case, their customer service was horrid. What devices are you using? It's a fairly standard American action thriller gritty, violent and hopeful in which Ballard (Jim Caviezel) fights to save abducted children in the Colombian jungle. (A little over an hour before the movie starts) and It just says "Sorry, an error occurred. Are you having trouble with companies and their customer services? You are eligible for a refund if you: AMC is a big company, and the rules do not always apply to everyone the same. How Do I Know if I Am Eligible for a Refund? After the woman, who goes by the TikTok handle @belighve1112, revealed her story in a popular video that has received . Save my name, email, and website in this browser for the next time I comment. If i hit 'resume' it comes back to the page as well. He also said that he had asked for the manager and had called their customer service but did not manage to get a refund. Modified on: Fri, 4 Mar, 2022 at 9:30 PM. AMC offers the AMC Stubs Premium, which is their way of providing customers with some benefits for a monthly fee of $20, which is a bit too expensive. Requesting an AMC ticket refund in person can rarely be a pleasant experience. As a matter of policy, BBB does not endorse any product, service or business. I'm being charged $25.98/mo for A List (apparently, it's higher in CA than most other states) and $10.49/mo for . If you request a refund in person, you will receive your money on the spot. Please Try again." I didn't get my password reset email. After dinner that evening, they stopped by the theater to inquire about the matter only to learn from AMC staff that they had been refunded because there was no air conditioning in that particular theater where the film was playing. Please try again." 2023-06-01 16:52:56 rickneworleansla Still down. All rights reserved. Can I Ask For A Refund if I Did Not Like the Movie? Their ******** rating is 1.9 out of 5. You need to change your terms of service or just allow customers to get refunds if things like this happen. I then emailed them back and asked for a full refund and to cancel. On a Roku Device Press the Home button on your Roku remote. 'We're sorry to hear you're having some trouble with that. The film stars Caviezel as special agent Tim Ballard and is written & directed by Alejandro Monteverde. Dec 3, 2013 @AMCTheatres. For more detailed steps, check Apple's guide. Whether you liked the movie or not, the fact remains that you used the ticket for that movie. You will receive a confirmation email from us as soon as the refund request has been sent. We offer you the easiest way to request a refund, and it will only take a minute of your time. 2023-05-31 15:32:48 Greg It is down! When you get to the theater though, it wouldn't hurt to try swiping your card at one of the kiosks/asking an employee to swipe your . If i hit 'resume' it comes back to the page as well. I can not watch anything now I keep getting "We're sorry this content is not included in your subscription. We detect that you are visiting from Germany. If you think that the $20 monthly fee is not worth it, you can cancel this subscription at any time, either by going to their web browser, calling their guest service, or just letting DoNotPay do that for you. amcplus.com?). Why is AMC Plus not working? Since that date, AMC logs me off one or more devices at there leisure with no explanation. I do not have the service and have not logged on to any account/device providing the service. All you have to do is open DoNotPay in your, Reaching out to any customer service without waiting in the phone queue, Requesting a refund for canceled and delayed flights, Defending you from harassment or stalking, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? ), How are you trying to watch? Head to the Apple App Store from your iPhone. (Tv brand/model? The allegation that the air conditioning was broken may really be true, in which case AMC decided to provide a refund as a courtesy to the audience. Jack Alban Trending Posted on Jul 9, 2023 Updated on Jul 9, 2023, 8:05 pm CDT A woman and her friends were left baffled after a series of mishaps related to a screening of the new film Sound of. My husband can't watch Fear the Walking Dead like I did earlier. And the negative comments describe the same unethical (and perhaps illegal) picture I have painted here. However, it is essential to take into account the possible effects of such events on a movies reputation, especially when coupled with the movies subject matter. All items that do not qualify for our 30-day money back guarantee will have special messaging on their individual product pages. According to their site I was signing for monthly payments. One such person theorized, They dont want people to see the movie they have had to jump through hoops to get it out to the public while another questioned, Maybe if they can claim the theater is consistently empty, they have reason to pull it?, Someone else replied: Trying to stop the movie/truth!!! Cookie Notice !, Another posited the idea that AMC was intentionally trying to stop people from watching the film: My AMC said it was almost sold out when I got my tickets online, we got there and it was just me, my mom and 3 more people. It was fine, I had access till this last week. [deleted] 8 mo. New Mexico Mom Threw, Is Jackie Appiah Married? around December 2022. Something went wrong behind-the-scenes, but we're working hard to fix it. Give it more power . (Licensed), Posted on Jul 9, 2023Updated on Jul 9, 2023, 8:05 pm CDT. This has been going on for about 6 months without resolution. Random Dad says: December 19, 2022 at 5:56 PM. Which is fine, but when I asked for a refund for the initial purchase, they refused, citing their "no refunds" policy. AMC e-tickets can be used at any AMC Theatres, AMC Loews, AMC Showplace, Cineplex Odeon, Magic Johnson and Star Theatres in the state that they are valid in. This will return a list of all items in the order including a refundable status and non-refundable reason if applicable. The customer was charged per the Terms of use agreed upon during signup. I'm unable to make it, so I attempted to do a refund. @bleighve1112/TikTok Make sure all your devices have the latest versions. All cancellations must be performed prior to showtime. With DoNotPay hacks, you can jump any phone queue when reaching out to any companies reps. AMC is strict when it comes to their refund policy. However I would like to edit my original compaint and I hope you will publish my edited version. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. . Customer service can be very unprofessional, which is why DoNotPay offers you a way around that. Scroll down to Try Apple TV channels or go to Search and enter AMC+. and our I bought tickets a few days ago online for the Matrix movie. Manufacturer support & warranty resources, Remove "Live TV" tile from a Roku Ultra (v12.0.0 build 4184-46), "Maximum users streaming" message displays between episodes. Make sure you click Allow or Grant Permission if your browser asks for your location. and our Our customer service team is available weekdays 8am-8pm EST and weekends 12pm-8pm EST, and can be contacted via live chat on the bottom right corner of the page, or through thecontact form. Please begin by refreshing the page to see if your location populates the Near field. I can't log in to my account online. AMC app not working? This network is a scam, if you look it up there are multiple complaints from others that they have had the same issues. AMC Plus took $82.31 out of my account 2 weeks ago without any notice to renew a subscription I havent even used. They dismissed my compliant (case # *******) by telling me to cancel my current annual subscription which was good until May ****. | 2023 Solutions Justuseapp .com Light Expense Mangt. Now, my AMC+ app wont work due to me not having a subscription. We currently do not offer exchanges. Open the app and select Watch Now. Processing time varies by the cryptocurrency used and may delay the email from BitPay, but you should receive it within 2 days. Just recently paid for year. AMC + streaming issues and lack of customer service. You can do all of this from your PC or your iPhone. This led the creator to ask, Why did they not send out a notice in the email saying, Hey, we refunded your tickets because there is no air conditioning?, She found this to be odd and also noted, There was air conditioning in the lobby, there was air conditioning in the hallway, there was air conditioning in the bathrooms, not the theaters?, The creator concludes her video by looking into the camera and saying, I smell something stinky, and I think its sh*t!. Valid seven days a week. I have made 2 email complaints since then & have heard nothing back at all. Can I possibly get it done at the AMC by my house instead of driving an hour to the other one?? CONSTITUTIONALIST, and she appeared to attract like-minded people in her comments section. Privacy Policy. One user wrote, The AMC in Tx was also with no AC, while another commented, Im in California and this happened to us yesterday. Other users in Illinois, Nevada, and elsewhere also complained of the same exact issue. What is the model number (not the name) of your Roku player? They respond back at least a week later, telling me there volume is high & they are working on the problem with no feedback in between. All returns processed back to our returns center may be assessed a $5.00 convenience fee for processing. 1. In these situations, movie theaters prioritize giving consumers a pleasant and enjoyable experience, and if they fall short of those standards, they may decide to provide refunds or postpone screenings. the email I used and have made contact with is:customerservice@amcplus.com. She also made a Part 2 video that drew more than 337,000 views. The group was confused by the quick refund and began to wonder what AMCs intentions were. AMC is an American chain of movie theaters. They better comp us for this. Making us crazy! Subscribe. I was told that it was an annual subscription which I had never encountered before on streaming services (exception: Amazon Prime). Good luck finding a phone number. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When you subscribe in the AMC+ app, your subscription and payment are managed by the device's app storeApple, Google Play, Amazon, Roku etc. The American conspiracy theory and political movement originated in the American far-right political sphere in 2017, and the group has been criticized as espousing far-fetched, baseless conspiracy theories. All you need to do is wait for our team of experts to get in touch with. We offer AMC, Regal, and Cinemark tickets. 06/05/2023. Error code 403 source provider. Some items are not eligible for a return. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()). I signed up through two accounts because the first account did not seem to be working. This website uses cookies to analyze traffic, assist with navigation, and improve your experience. How do AMC refunds work? 403 error code with AMC plus on Roku. Open Apple TV channels. This is why DoNotPay is the best choice. Do you get tired of free trials converting into paid memberships and you ending up paying for the services? For some reason, the second season of "TWD World Beyond" is not in the data base that the AMC+ Channel accesses. Once the refund has been initiated, you will receive an email from BitPay asking you to authorize the refund back to your cryptocurrency wallet. (Even though Ive paid for the year!) At the moment, the link to view my original complaint is not working. Reddit, Inc. 2023. If you are tired of your free trials getting auto-renewed into paid subscriptions, you can use the DoNotPay. To cancel on another device or see further details. If yes, please let us know what the message says verbatim or even better, please send a screenshot. Valid at any AMC Theatres locations in the United States only. Please click on the country abbreviation in the search box below to change to a different country location. Start the trial. Press the Star button on your remote to open the options menu. All tickets need to be refunded at least 30 minutes before the start of the movie otherwise, your refund will not be accepted. I have no proof of that cancellation since it was made on AMC+s website and I cant find any history info on subscription orders there.When I originally subscribed to view Better Call ****, the website advertised reasonable monthly rates. Please select the region that you would like to explore today. No. For further assistance, call 800-692-7753 or contact Apple support. I guess I do not need one because they took a whole year's worth of payments at once. All rights reserved. If your item is returned back to us, a $5.00 convenience fee is also applied against the refund balance. On 3/13/2023 I replied NO THANK YOU, close my account and I would like a refund. International Association of Better Business Bureaus. Australian woman lodges complaint, SA Police Officer Charged Following Northern Suburbs Incident, Mackay Boat Missing: Harrowing images captured moment 2, Who Is Alexee Trevizo? Now, my friends say they can't make it and I need to request a refund. Why is AMC Plus not working? Cancel by managing your account wherever you subscribed: Click here if you subscribed in Apple TV Channels, Click here if you subscribed in Amazon Prime Video Channels, Click here if you subscribed in The Roku Channel. laptop? I called the theater and they won't do the refund over the phone. You can purchase your new tickets and then request a refund for your previous purchase. Merchandise cannot be returned if personalized, used, washed or worn. We Watched season one and hour into season two on a series and cannot get AMC plus to play it keeps giving us 403 error code email name is right password is right. Restart the Chromecast. If you are requesting an AMC ticket refund in person, you need to: Ask for the manager if the worker at the stand is not allowed to refund your ticket, Provide the tickets to the manager and ask for a refund. I have had to close my bank card twice in the past few months and receive a new card due to the continuing fraudulent charges. I am not happy. 5 9 comments Best Add a Comment amcalistmember I prefer not to go back to Sling for AMC Plus but if this cant be resolved i have no other recourse. You have the ability to waive the service fees on Fandango with AMC Stubs. I was already charged for the full year at a price of $87.24. I checked my email, but didn't receive an email receipt. AMC+ did not honor my cancellation. Please note per our return policy, all return refunds are for the product only and do not include shipping charges. It has not changed much over the years, and it applies to both tickets bought online and at the booth. I'm having the same issue and this has happened another time. For more information, please see our Sign Up & Save 15% Off Your Next Order! Check your internet connection. With DoNotPay hacks. The fee is displayed on the Order Summary during the online purchase process. Then, after following up with them, they have not responded to any of my requests for a week. I ordered AMC+ on or about 2/24/2023. I have been trying to resolve the issue with AMC+ via their email customer service ticket. There has been speculation that there may be a conscious effort to turn off viewers of the movie. Yes, you can apply for an AMC ticket refund on your own, but the process can be a bit complicated and could last longer than expected. He always seeks to incorporate evidence-based studies, current events, and facts pertinent to these stories to create your not-so-average viral post. On Aug. 31st 2022, I prepaid for a year's subscription to AMC Plus. If you are tired of your free trials getting auto-renewed into paid subscriptions, you can use the DoNotPay virtual credit card and eliminate the risk of being charged for something you dont use. First off, theaters frequently have technological issues. Regal e-tickets . On 3/12/2023 they replied with 40% off next years price. I have filed many complaints with them since August. 403 code every time. Show off your love for the movies with our NEW Summer Gear. Snow Commerce, Inc. is the seller of all AMC Shop merchandise and is solely responsible for all aspects of your purchase. Find the subscription for AMC+, and select Actions. I recently had an issue with the AMC plus service. This rule also applies to the food and beverage bought online. Refunding the tickets in such circumstances is the customary practice to make up for the inconvenience given to the clients. Recipients will have the option to exchange the gift membership for an AMC eGift Card of equal value if they are already an A-List member or choose not to opt into an A-List membership. Apparently, after the one-week trial period ended, they billed me for a month. Help us improve this article with your feedback. Privacy Policy. I will NEVER be using your service ever again unless I get my refund. Warren Old Town 7 is 18 and up. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The partially . I have been emailing them to get a status every two days and they dont respond anymore. AMC has a zero refund policy if the movie has started. All you need to do is wait for our team of experts to get in touch with AMC Customer Support and request a refund for your tickets. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. Nevertheless, claiming that there was a purposeful attempt to reduce viewing is speculative in the absence of hard proof. This rule also applies to the food and beverage bought online. Marketplace seller participation varies. I purchased an annual plan of AMC+ and when I go to watch it says I can purchase a plan, but does not let me access without purchasing again. Highlight The Roku Channel. AMC refunded an entire theater of tickets to Sound of Freedom due to lack of AC. In 2020, the company owned around 380 theaters around the United States. Belighve1112s bio reads AMERICAN. Requesting a refund has never been this easy all you have to do is: Leave the rest to us. I bought tickets a few days ago online for the Matrix movie. For more detailed information: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en, To request a refund, see the steps here: https://support.google.com/googleplay/answer/7205930, 1. Being the dumb person I was, I threw them out after using them. Marketplace seller participation varies. The theme of Sound of Freedom is human trafficking, a serious and delicate subject. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising.
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