While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts property with the ultimate peace of mind. Read all updated requirements before you book. Add Room. We booked a room upgrade with plunge pool, but decided against it as no one was using them. All the staff were absolutely amazing, everyone was so polite and helpful. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. We booked a room upgrade with plunge pool, but decided against it as no one was using them. 1. We are committed to continue training our staff to ensure a warm service to all our guests, we reiterate our sincere apologies. Choose your currency. My covers were wet my clothing was damp and rest of our belongings were slightly dampened from the excessive sweating of the room. Air conditioning Kukulkan KM 19.5 Zona Hotelera, 77500 Cancn, Mexico Not only was the entertainment staff super nice, but others who worked at bars, restaurants, and the cafe. Located along 2,600 feet of pure crystal white sand and refreshing azure waters in Riviera Cancun, Dreams Jade Resort & Spa features luxurious suites and rooms, and a world-class spa. Choose from an array of romance packages that cater to every budget, size and need. The Mexican restaurant fixed the fish we caught to perfection! NOW EMERALD - 174 Photos & 64 Reviews - Lote 50, Cancn - Yelp The bar staff at the reef bar were great at recommending drinks. Air conditioning Elvis is AMAZING! Gallery. It would have been nice to have either a second chair or a small sofa so that both my wife and I. Dear Guest, On behalf of the entire team, we offer our sincere apologies for our failure to deliver a memorable experience, both in service, food and facilities. This double room has air conditioning, minibar and flat-screen TV. We played pool volley almost everyday with the hotel staff, they made it so much fun especially for a first time player like me. This 5-star resort offers a kids' club, room service and free WiFi. Thank you for also sharing your feedback, be certain that we will be sharing it with the corresponding areas in order to continue improving our product. Best regards. Air conditioning All three rooms had issues too. The 6th floor was clearly roach infested and none of the staff was surprised by this. Now Emerald Cancun - Cancn - Hotel WebSite Adults Only and Adult Friendly Resorts Cancun, Hotels near Escuela de Vela Puerto Cancun, Hotels near Querida del Mar - Cancun Fishing Charter, Hotels near (PCM) Playa Del Carmen Airport. The hotel is a little outdated but not bad. The room was OK, although the only furniture other than the bed was an easy chair. Love the staff! Thanks! Water was plentiful and bar drinks meet expectations! We witnessed alot of people who were very particular about what they were ordering and It never seemed to be a problem. This double room features air conditioning, minibar and satellite TV. Type. Not being able to book was also a pain and meant waiting times were long. Apple Leisure Group Does now Emerald have free WiFi? Everyone was SO friendly and tentative to us--Tito at breakfast in Carnival, Yolanda at the pool/preferred beach, Abraham, the preferred beach concierge, George, an entertainment employee, and so many others made our experience wonderful. 1-866-237-3267. Reviews are most valuable when they are original and unbiased. The facillity was nice, multiple pools as well as beach area was spread out so that nothing ever felt crowded. We assure you that your feedback will be shared with our Executive Committee in order to take immediate action in the areas indicated. From endless daytime land and water activities, a relaxing spa by Pevonia and three beautiful pools to kids and teens clubs and adults-only designated areas, the options are endless. Ideally, we'd publish every review we get, positive and negative. Rooms are simple, but have interesting touches such as mood lighting -- some suites also have private plunge pools or whirlpool tubs. The 24 hour room service was great to have. Now Emerald Cancun accepts these cards and reserves the right to temporarily hold an amount prior to arrival. I believe this is however going to be addressed. Dreams Jade Resort & Spa | All-Inclusive Riviera Cancun Our protocols begin the moment you start planning a vacation to the time you return home! Im posting two videos below to give a better idea of what the resort looks like at this point; the first video is the main pool area, while the second is an overall look at the resort and its amenities. The swim up bar was great. staff was very friendly, the pools were great. All; Resort; Accommodations . Some rooms have black mold in them. This site offers the property's information and telephone number, as well as online Booking service. Now Emerald Cancun - All Inclusive | Mexico | Funjet Vacations Thank you for also sharing your feedback, be certain that your comments are very valuable as they allow us to continue improving our product. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Situated in the heart of Cancun's Hotel Zone between the Caribbean Sea and the Nichupte Lagoon, Now Emerald Cancun offers a unique Unlimited-Luxury experience that caters perfectly to teams and functions. Done. Additional charge, Spa/Wellness packages, Spa lounge/Relaxation area, Spa facilities, Body wrap, Body scrub, Body treatments, Hairstyling, Hair coloring, Haircut, Pedicure, Manicure, Hair treatments, Makeup services, Waxing services, Facial treatments, Beauty services, Beach umbrellas, Beach chairs/Loungers, Shallow end, Pool bar, Pool/Beach towels, Heated pool, Pool with view, Outdoor pool (year-round), Outdoor pool, Massage If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The property was fully renovated in 2011, and the interiors still feel mostly fresh, with plenty of polished marble, huge potted plants, and colorful furnishings. Hotel has a wide variety of dining options and good food. Additional charge, Head massage 1. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The staff is rude. Theres even treatments for teens and kids to experience. Inclusive Collection. Distance in property description is calculated using OpenStreetMap, 38 m Availability confirmation and instant booking. Este complejo de 5 estrellas ofrece WiFi gratuita, club infantil y servicio de habitaciones. The staff here was great and helped my family have a great time. Add Room. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Experience a luxurious getaway at Now Resorts & Spa, complete with mesmerizing ocean views, gourmet room service and activities for every age, interest or passion. Patio Please enter a valid email address. You can play pool and ping pong at the accommodation, and car rental is available. My family was always waking up early so we could catch the fun activities, like beach volleyball. We had a great experience at Now Emerald! If you can't find what you're looking for, you can also send your own questions to the property. Hotel Tour of Now Emerald Cancun Hotel - all-inclusive 5-star family resort in Cancun Check ROOM PRICES here (click VIEW DEAL for the best price): https://tr. The Roaches were in the hallways and rooms . We were assured a full refund and one week later we have not received this. But it did not prevent me from dining there several times! The five-room, upscale Casa Margarita Hotel Boutique is more like a Mediterranean villa than a hotel -- which makes sense, considering it used to be a private residence. Are there any historical sites close to Now Emerald Cancun? . I met wonderful people from all over the world and my fitness classes were popular and everyone seemed, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you have any questions regarding the facilities or services provided at Now Emerald Cancun, contact our guest service department, where an agent will be more than happy to resolve any query, prior to your booking. Now Emerald combines the beauty of lush nature with modern world-class facilities and is conveniently located only 8 miles away from the Cancun International Airport. Situated in the heart of Cancun's Hotel Zone between the Caribbean Sea and the Nichupte Lagoon, Now Emerald Cancun offers a unique Unlimited-Luxury experience that the whole family will love. The property has a hairdresser's and business center. Food, I am Mexican and that food was trash. Spacious rooms and suites, graciously appointed and luxuriously equipped provide a picture-perfect vacation experience with welcoming service and romantic inclusions. Find more info about the property in the questions and answers. Iron Enjoy unlimited gourmet food and beverages at 8 restaurants and 8 bar options, plus activities that will keep everyone entertained. Book Now. Attached bathroom 1671 1670 Verified Reviews of Now Emerald Cancun | Booking.com To see correct prices and occupancy info, add the number and ages of children in your group to your search. If we find any, we delete them and, if necessary, take action against whoever is responsible. This gem is set on a beautiful white sand beach with crystal blue water and features 427 rooms and suites with garden, lagoon and ocean views. if the writer is claiming to be someone else). reviews for a hotel. Balcony This double room features a minibar, air conditioning and view. AMResorts Provides Update on New Mexico, Caribbean All-Inclusives The food, Let me start by saying that my 13 yr old son, my wife and I are so fortunate to be able to travel to Cancun usually 2, sometimes 3 times a year. This was quickly fixed when we raised the issue. They are some EXTREMELY LOVING AND NICE PEOPLE. This double room has a balcony, minibar and air conditioning. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Ocean view Do not waste your money because they wont refund you for any inconvenience you experience. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. Air conditioning Browse all 143,595 Cancun . Restaurants were great and food very good. The size of the room (after our upgrade) was good. Online booking Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. If thats your scene, theres plenty to love. Type. Now Emerald Cancun Travel Dates. Air conditioning After swimming in the beach all day and dinner there was not much to do at night. American Express, Besides other hotels, there's not much within walking distance. Worst All Inclusive ever. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. We had the maintenance there several times to get the fountain to work thinking that would help clear up the cloudy water with white. The terraced swimming pool Staff was very nice and generally accomodating. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. All products are independently selected by our writers and editors. A couple of days some of the restaurants were closed with no word from any of the staff, and the service in most of them other thn cin cin was super slow. The staff are lovely and for the most part will go the extra mile. We were scheduled to arrive on, Great Staff, Beautiful View, Horrible Rooms, This review is such a bittersweet one. NOW EMERALD CANCUN - Updated 2023 Reviews (Mexico) - Tripadvisor Wevealso enhanced our program withCleanComplete+, providing guests COVID-19 antigen testing for a nominal fee and quarantine reassurance. Many staff members went the extra mile helping out! People were nice dinner options for Americans a little limited but could order room service, People were leaving beach towels and holding the chairs but were gone for hours they need to be more strict non that, Hotel information and booking website unofficial, Blvd. The entertainment team was fun and kept the pool entertaining. Free private parking is available on site (reservation is not needed)., Secure parking, Outdoor furniture, Beachfront, Private beach area, Garden, Shuttle service, Shuttle service (additional charge), Designated smoking area, Air conditioning, Smoke-free property, Shops (on site), Car rental, Gift shop, Elevator, Honeymoon suite, VIP room facilities, Hair/Beauty salon, Non-smoking rooms, Room service. We were on an upper floor with a nice view. Yes, free parking is available to guests. | FROM 211,00 (USD $) When 3 of the families arrived on Sunday they found the resort to be dirty and unmaintained. Treatments from massages, facials, body scrubs and more to hair styling and make-up application for special events. Copyright 19962023 Booking.com. Additional charge, Daily housekeeping, Ironing service Things you buy may earn us a commission. Staff was exceptally friendly and happy to help, never a shortage drink staff by the pool. There were no appologies for not having what I booked available, and in fact I had to show proof multiple times of what I had booked- but then they acted as if it didn't matter and I should just take what was available. lots of places to hangout, option of main pool and adult pool. Excellent if you are ok to wait for food. My room 865 was constantly sweating from the walls and the floor. Taxes and fees that are shown are estimates only. Iron Iron It was absolutely disgusting. The restaurant is on the upper level with no fans or ventilation so it does get hot. The food was not good quality, specially the sushi bar. The bars close at 11pm which wasnt great but not usually a problem. Room Amenities *Temporarily available from 7 a.m. - 11 p.m. Lake view Unfortunately we will not be returning any more. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay. Kukulkan KM 19.5 Zona Hotelera, 77500 Cancn, Mexico. There are more places to choose from in the, sens del mar hotel cancun, oasis playa cancun, cancun oasis playa, grand oasis playa cancun mexico, oasis playa hotel in cancun, grand oasis playa hotel cancun, Blvd. Dreams Riviera Cancun Resort & Spa; Dreams Sands Cancun Resort & Spa; Dreams Sapphire Resort & Spa; . This used to be Oasis. Additional charge, Fitness center, Sauna Posted on July 18, 2019 Now Emerald Cancun used to be called Grand Oasis Sens-it is located on the east side of the "7" in the Hotel Zone. Each review score is between 1 and 10. Albin was amazing. Situated in the heart of Cancuns Hotel Zone between the Caribbean Sea and the Nichupte Lagoon, Now Emerald Cancun offers a unique Unlimited-Luxury experience that the whole family will love. Ocean view He was super cheerful and seemed genuinely happy to be helping us out. It is a ploy to get you to buy the new Hyatt and AMR vacation package. If you're traveling for work, we'll sort the most popular Additional charge, Darts, Windsurfing