Rooms also have electric kettles, minibars, and Nespresso machines. This is the version of our website addressed to speakers of English in Canada. The SPA is amazing and the hair salon is extremely professional and delivers excellent performance. The staff in Imperium were very friendly and always gave us an amazing welcome. Your feedback has been shared with the relevant teams for immediate improvements. Spa & Recreation: Amazing Talise Ottoman Spa with ladies and mens area desperately. Own or manage this property? This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The Front Office team was so rude and inefficient at the time of our check-in and check-out. However, reports do suggest security presence is less than The whole Zabeel Saray team were, Dear Guest It is with great pleasure to read your very kind review. - See 9,216 traveler reviews, 8,986 candid photos, and great deals for Jumeirah Zabeel Saray at Tripadvisor. However, overall, there were definitely signs of wear at the property, with scratches on furniture, broken elevator buttons and gym equipment that was broken (frustrating). For those interested in checking out popular landmarks while visiting Dubai, Jumeirah Zabeel Saray is located a short distance from Flying Cup (2.4 km) and The Walk At JBR (2.5 km). We didnt bother with, We were very disappointed with our stay here, A number of reasons I need to eat gluten free upon arrival they had nothing prepared for me so my wife had something to eat on her own, I had to wait for 30 minutes until something was prepared for me so we ate separately. Stayed in this hotel for the 1st time, found it an amazing experience, everything about the hotel, its ,staff, the rooms, the swimming pool area, its restaurants and the overall customer service was amazing, normally stay in Jurmeriah Beach hotel but this is by far a much better option, Nice and more fun at Fujairah Rotana Resort & Spa. The Jumeirah Zabeel Saray is an amazing property with a heavy Turkish design. My only issue was my husband was not well on Saturday from something he ate at the hotel. are toned down a notch compared to the public areas. Nice. Soft linen and good room temperature, nice and cool, very large double bathtub for family or couples. However, overall, there were definitely signs of wear at the property, with scratches on furniture, broken elevator buttons and gym equipment that was broken (frustrating). Metered taxi's are cheaper than Uber. Special mention for Nadiz the front office staff who made the experience exceptional. For those attracting the more well-heeled end of the market, the hotel is popular with couples seeking a luxurious retreat and families drawn by the kids' club and family-friendly facilities. The indoor pool was just perfect. He offered us a tasty food. All products are independently selected by our writers and editors. The hotel has 405 Prices are the average nightly price provided by our partners and may not include all taxes and fees. The Club lounge is now on the mezzanine floor where you will be checked into the hotel. Room types may vary. One side of the hotel is Prices are the average nightly price provided by our partners and may not include all taxes and fees. The best service ever. We stayed here from 23rd June 2023 to 04th July 2023. Having stayed at this hotel several times over the years, we were kind of in the know as to what to expect. Read our, Dear Guest Thank you for taking the time to share your feedback from your stay with us at Jumeirah Zabeel Saray and thank you for acknowledging our commodious room, culinary fare, fine selection of restaurants, warm hospitality in Sinbads Kids Club, award winning Talise Ottoman Spa and exquisite facilities. Notwithstanding your disappointment, I would like to request you to please consider these as an isolated incident and not the true standards that we strive to achieve here at Jumeirah Zabeel Saray. might be extravagant for some. I am sorry to read that there were aspects from few instances that did not meet your expectations and I would like to express my sincere apologies that you left the hotel feeling dissatisfied. And the cleanic personal were very friendly and offered us everythig that we asked and they never said no. Again, something you generally dont experience at comparable hotels. I can honestly say that this hotel is something special, it is a little way out from the other Jumeirah hotels (30 minutes on the shuttle bus) but I feel that this is maybe why they go the extra mile. Sincerely, Stephan Schupbach General Manager, Opulent Hotel but in a somewhat isolated position, This was our 6th time in Dubai. We look forward to welcoming you back to our little gem on Palm Jumeirah in the near future. Thank you for your acknowledgements of our warm hospitality, opulent hotel, fine selection of Restaurants, exquisite facilities, Award winning Talise Ottoman Spa and high level of customer service provided by our team of dedicated colleagues, who live and breathe our Stay Different brand promise. Opulent rooms have furnished terraces plus bathrooms with big marble tubs. Now 308 on Tripadvisor: Jumeirah Zabeel Saray, Dubai. reason to leave. Yes, free parking, secured parking, and valet parking are available to guests. Great WIFI, large pool, cool kids pool and many restaurants/retail stores. Unclaimed. Taxes and fees that are shown are estimates only. Amazing service, amazing helpful staff. Drinks not included and drinks are expensive. For those Thank you for you warm acknowledgements of our opulent hotel, exquisite facilities, fine selection of Restaurants, culinary fare and high level of customer service provided by our team of dedicated colleagues, who live and breathe our Stay Different brand promise. Guests arriving by vehicle have access to free parking. Tea was hot and every meal was super delicious. Jumeirah Zabeel Saray is an excellent choice for travellers visiting Dubai, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. We were shown to our room which was upgraded to a junior suite which we were very pleased about. In addition, as a valued Jumeirah Zabeel Saray Hotel guest, you can enjoy a pool and breakfast that are available on-site. Lovers of oriental style hotels have to book this hotel! Earl, Alex & the rest of the team are so welcoming. Jumeirah Zabeel Saray features room service and a concierge. Too overpriced for what they provide. Dubai mainland. We stayed for 9 nights and cannot wait to return. The customer service we received was phenomenal and it far exceeded any of our expectations. Closed now : See all hours. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. The fitness center is small for a resort of this size, but it's well-equipped with modern cardio and strength-training machines, free weights, yoga mats, and punching bags. Flights Vacation Rentals Restaurants Things to do Dubai Tourism; Dubai Hotels Thank you for recognizing Thompson, Aragon, Diepndra and Waafa for their attentiveness and professionalism. We were two adults with a 3 year old and nearly 2 year old. Our son also was thrilled with the attention to detail when he proposed to his girlfriend on the beach with a red carpet leading to a private cabana. We had asked for a higher floor room which they gave us. How did it strike you on arrival?Located on the West Crescent of the palm, beachside Jumeirah Zabeel Saray exudes regional Arabian style, with hand-painted murals, lavish gold fixtures, and other Ottoman-inspired touches. Taxes and fees that are shown are estimates only. This service has been helpful in booking restaurants even before we arrived. Ad Choices, In a city known for opulent hotel rooms, Zabeel Saray takes the cake. I will return. I struggled to find info on whether to travel to Dubai in August especially with young children because of the heat. Pool was lovely, sea water warm. Zabeel Saray is the epitome of the lavish hotels for which Dubai is famed. Great WIFI, large pool, cool kids pool and many restaurants/retail stores. I was worried about travelling to Dubai with children as told it was too hot, yes it was hot but the children were absolutely fine, in and out of the water, didnt get burnt. There were four bedrooms upstairs and one guest suite with a couch and maid/nannys quarters with a separate bathroom. This is the worst I have seen in 10 years in Dubai NEVER EVER COMING BACK, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Staff lovely and most of the food was good. One of the most palatial hotels in town - and with one of the most incredible spas in the region, this famous hotel is a delightful place for a special getaway. Jumeirah Zabeel Saray: For those who want to feel like kings and queens - See 9,213 traveler reviews, 8,981 candid photos, and great deals for Jumeirah Zabeel Saray at Tripadvisor. Too overpriced for what they provide. Read our, Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. The choice of restaurants is superb, our favourite being the Lebanese with front of house bookings Salma the most charming person imaginable, having said that all of the staff we met during our stay were excellent in all aspects. The Front Office team was so rude and inefficient at the time of our check-in and check-out. Jumeirah Zabeel Saray is an excellent choice for travellers visiting Dubai, offering a luxury environment alongside many helpful amenities designed to enhance your stay. My colleagues and I look forward to the opportunity of welcoming you back in the near future. I understand they have off shore taxes but we thought that was very excessive. As a family we love travel and from the moment we arrived at Jumeirah Zabeel Saray, we were so impressed with the Hotel and of course the amazing Royal Residence Villa. Payments made by partners impact the order of prices displayed. In addition, as a valued Jumeirah Zabeel Saray Hotel guest, you can enjoy a pool and breakfast that are available on-site. Treat yourself to a massage, a body . Once again, thank you for sharing your feedback with us and I look forward to welcoming you back in the near future and restoring your confidence in us and our services. A lovely young lady checked us in and the service was friendly, polished and professional, but as we were quite early our room was not yet ready but this gave us time to explore the hotel. Our room was large enough for our family (my wife and two daughter). Amazing from start to finish! Great family holiday and would deffo recommend. It was Ramadan so no welcome drink and some of the restaurants and coffee shop closed until the evening. either toward the Palm or the gulf and cityscape. Please check our partner sites when booking to verify that details are still correct. Noting that I had come to celebrate my birthday with my family, Affif immediately upgraded us to a 2 bed room suit. Anyway we were finally given our room on level 2. All 10 eateries include the option of alfresco dining on outside terraces. He was always working hard, His team were not perhaps at their best, but its clear that he was trying to help them. And no turn down chocolates but you do get a bookmark every night! archipelagos in Dubai built out into the Arabian Gulf. Jumeirah Zabeel Saray: Incredible - See 9,211 traveler reviews, 8,981 candid photos, and great deals for Jumeirah Zabeel Saray at Tripadvisor. More fun acitivities for your kids and their facility are amazing. Jumeirah Zabeel Saray is an excellent choice for travellers visiting Dubai, offering a luxury environment alongside many helpful amenities designed to enhance your stay. Time Out says. The food at every restaurant was great. Which languages are spoken by the staff at Jumeirah Zabeel Saray? secluded feel, but at the same time making it a hassle to get to the Hotel is probably best suited to couples, and families with children as it is fairly isolated but has good on-site facilities. Once again, thank you for sharing your feedback and I do look forward to have an opportunity to welcome you back to our paradise on Palm Jumeirah. The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Excellent, very welcoming, caring, cleanliness and excellence and I wish you success from the bottom of my heart. Less good was the afternoon tea that was at best perfunctory the days of more than the slightly too firm finger sandwiches, scones and cakes long gone. It was fantastic, the first, Dear Guest I appreciate your loyalty to Jumeirah Hotels & Resorts and would like to thank you for your feedback from your stay with us at Jumeirah Zabeel Saray. In many ways the 405-room Jumeirah The bathtub was the biggest bath tub I have ever seen. Had an amazing evening. Claim your listing for free to respond to reviews, update your profile and much more. facilities include a kids' club and splash pool, Lavish interiors Really recommend the upgrade to a club room, where you are welcomed and treated like family. We have been in touch with the Emirates Holidays in Dubai and they just confirmed that. This review is a little over due, although we have only just got round to joining Trip Advisor. Any of that find its way into your suitcase?Rooms have large televisions, as well as iPod docks, Nespresso machines, and electric kettles. Share. Being situated Its clear that the hotel was very busy, I wonder if they may be overselling the club side as on many occasions it was tricky to get into the club room. terraces or balconies with sea views, Bathrooms feature Contemporary rooms are done in sharp neutral hues and include perks like free soft, Oyster.com is constantly expanding. the attractions of Dubai, it's not in the best location for sightseers, though with its numerous on-site dining options, a private beach with volleyball courts, and kid-friendly facilities, there's little Must mention Mr Earl!! Very good ambience! While there are several similarly swanky hotels on The Palm We have booked a package trip to Jumeirah Zabeel Saray through Emirates Holidays for two weeks. She explained everything in great detail and made sure we knew and understood the hotel. Another issue was that we tried to go and do afternoon tea in the lobby, waited for 15 minutes and nobody came around to help us - so we left. Set away from Our particular favourites were Nimesha at Plaj who always made a fuss of our daughter, always approached us with a smile. They always smiled and welcomed us! What food & drink options are available at Jumeirah Zabeel Saray? Dear Guest I am delighted that you enjoyed your recent stay with us at Jumeirah Zabeel Saray and I appreciate you have taken the time to share your experience on Trip Advisor. 5-star luxury hotel located in Palm Jumeirah. Second time in eight months staying at JZS. more. Room types may vary. Thank you for recognizing Salma who impressed you by her attention, professionalism and efforts to ensure our guests have an enjoyable and comfortable stay. Immediately upon arrival, they welcomed us with the most refreshing drinks while we waited in the lobby. On the plus side the common areas, restaurants and rooms are generally very nice and well done - gold touches, etc. on Palm Jumeirah -- one of two palm-shaped artificial Overall it was fine but from my experience, for the money, you get more at other resorts on the Palm. Likely a one and done stay. There are no shops, restaurants or cafes nearby. Special thank you to Muthu, Alex and Earl for their wonderful hosting. This hotel is the best we have stayed at in Dubai in the twelve years we have been holidaying here. Le Meridien is a 579-room luxury hotel located a quick drive from the airport. The other restaurants were okay and, Thank you for taking the time to share your review following your recent stay. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. The housekeeping team were slick & efficient - we were so impressed by them. Thank you for recognizing Rajendran, Anup, Nathan, Tony, Patrick and Paul for their professionalism and efforts to ensure our guests have an enjoyable and comfortable stay. Waldorf Astoria Hotels & Resorts in Dubai, Dubai International Financial Centre (DIFC) Hotels, Hotels near Seawake Water Sports & Yacht Rental, Hotels near Nakheel Harbour & Tower Station, Dubai World Central - Al Maktoum International Airport Hotels, Hotels near University of Wollongong - Dubai Campus, Hotels near The Emirates Academy Of Hospitality Management. Sincerely, Stephan Schupbach General Manager. Read our, So my first return to dubai since the world came to a standstill in the spring of 2020. We also enjoyed time on the beach/ pool every day and all the staff out there really do go above and beyond. Rooms are amazing, restaurants outstanding, cleanliness out of this world. The Music Hall theater provides evening entertainment on select nights. Great guy with a fab personality and very kind. Hotel-Staff is super friendly. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Cond Nast. I dont know if this is an Emirates Holidays issue or the hotel. Once again, thank you for sharing your feedback with us and I do look forward to have an opportunity to welcome you back to our paradise on Palm Jumeirah. Amazing hotel with great facilities. We arrived at Jumeirah Zabeel saray for a family holiday. Review collected in partnership with this hotel. Totally fine stay at the Zabeel Saray resort. The hotel is ranked as a five-star hotel. This is the version of our website addressed to speakers of English in Canada. Having stayed at this hotel several times over the years, we were kind of in the know as to what to expect. Rest assured that your feedback has been taken seriously and shared with the relevant colleagues involved, for immediate action and remedial improvement. 300ml can of coke costs about 7. West Crescent Road The Palm Jumeirah, Dubai United Arab Emirates, Dubai World Central - Al Maktoum International Airport. Claimed. Good choice of restaurants serving good quality food. Special mention for Nadiz the front office staff who made the experience exceptional. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. The concierge staff were fantastic and answered all of our questions and confirmed all of our reservations. Whats the word?Wifi is free and fast. The Hotel is beautiful, the service is great with the lovely staff. Order food online at Jimmy's Island Grill & Iguana Bar, Wauwatosa with Tripadvisor: See 137 unbiased reviews of Jimmy's Island Grill & Iguana Bar, ranked #15 on Tripadvisor among 109 restaurants in Wauwatosa. extravagance is revealed. The Sultan Lounge outlet is horrible, we ordered 2 plates of pasta with burrata and they split a burrata, and out of the half they served our plates. This is the worst I have seen in 10 years in Dubai NEVER EVER COMING BACK. Jumeirah Zabeel Saray is an excellent choice for travellers visiting Dubai, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. The good stuff: Tell us about your room.In a city known for opulent hotel rooms, Zabeel Saray takes the cake. Coffee took ages in arriving Don't even go to the pool, the service is nonexistent and the food selection at the pool and beach is lamentable. Please dont feel my comments are critical, its more that when you love a hotel as much as I love this one, when something isnt quite right it feels worse than it should. The hotel has all the requirements you need for a great memorable break/staycation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Upon arrival at the hotel we were kindly greeted by staff and taken to a nice lounge where we were seated and a member of staff checked us in and gave us a brief overview of the hotel and its facilities. Many travellers enjoy visiting Jumeirah Archaeological Site (9.7 km). Notwithstanding your disappointment, I would like to request you to please consider these as an isolated incident and not the true standards that we strive to achieve here at Jumeirah Zabeel Saray. We shall definitely return. See more questions & answers about this hotel from the Tripadvisor community. We very much recommend paying the small upgrade to club level. A good thing for some, but can seem oppressive if you just want to relax and have a good time. Business facilities are sufficient and makes it possible to do work in a quiet and serene environment. Taxes and fees that are shown are estimates only. A special mention to Ajith who took care of our room so brilliantly everyday. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards.