About 4.5 Excellent 10,870 reviews #25 of 349 hotels in Playa del Carmen Location 4.7 Cleanliness 4.6 Service 4.6 Value 4.4 GreenLeaders Gold level Privileged location directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Greatly appreciated. As the staff got to know us, they would remember our drinks of choice and would pour even more generously. We always look for the opportunity to primarily find a solution to any issues while our guests are in our hospitality. We tried 3 and they are just Dear Guest, Thank you for sending us your feedback. the pool padded and shaded with curtains for privacy4 outdoor poolsUnlimited food and drinks at hotel restaurants and barsBeach access (chairs and palapas by order of)Towel serviceStar Camp activities for childrenEntertainmentGym (closed on Sundays, only over 16 years old)Complimentary Wi-FiCourtesy parkingNote: It is an essential requirement to enter the hotel to present an Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. If you just dont want the fun to stop, you can purchase an evening pass, which gives you access from 6 pm all the way through to 3 am. The rooms are a little dated but we only slept in them and they are immaculately cleaned each day and the beds are large and comfortable. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Estamos agregando hoteles todas las semanas, Inscrbete a nuestro news feed para saber que hoteles puedes visitar en tus siguientes reservaciones de DAYPASS The rooms are well maintained and spotless. The swim up bar is very nice. Wedding day pass: Iberostar Tucan - See 9,798 traveller reviews, 10,440 photos, and cheap deals for Iberostar Tucan at Tripadvisor. Iberostar Selection Lagos Algarve, Lagos. de nacimiento o pasaporte. Slo personalmente hago la reserva? - even at the pool and beach, there is no service. With your day pass, you can enjoy a wide range of activities, including beach football, archery, yoga, Zumba, snorkeling, kayaking, and windsurfing. Is it unlimited food/drinks/alcohol? The pool is big and very deep (over 5 feet). 1. Yes, free parking is available to guests. official identification with a photo (ID, Passport, Driver's License) in Iberostar Tucan - Riviera Maya - Iberostar Tucan All Inclusive Resort - All Inclusive. You can walk the winding paths of their Rainforest Refuge and admire the many beautiful plant species, meet some of the local monkeys, and listen to the countless tropical birds. - their bars do not serve any food, not even nuts or popcorn. Again, we want to express our gratitude for this wonderful feedback and hope to have the honor of serving you again soon. I have been in many all inclusive hotels. We had the pleasure of staying at the Iberostar Tucan for five days in August. Best Regards, Quality Manager Iberostar Tucan & Quetzal, Full of magic and adventure at every turn, I didn't expect to like the Tucan as much as I did - big, all inclusives aren't my typical choice - but i LOVED IT!! Didn't understand the point. Read our, Quality manager I, Quality Manager at Iberostar Tucan, responded to this review. With over 120 hotels of 4 and 5-star quality, Iberostar Hotels & Resorts offers hotels and resorts for its guests to enjoy a wonderful stay on the beach, with golf, spa & wellness, in . There were options for sugar-free, gluten free, etc. There was only one area in the pool that was not very deep, but it was overcrowded. This was some of the best buffet food that we have had. Select an available day in the calendar, the number of guests, and complete booking, Receive booking confirmation with details and instructions. Xaman-Ha, Lote Hotelero No 2, 77710 Playa del Carmen, Quintana Roo, Mexico +52 984 877 2000 From $53 Cheapest rate per night 8.2 Great based on 130 reviews Sat 7/15 Wed 7/19 1 room, 2 guests Provider Nightly total $53 View Deal $63 A daycation at Iberostar Tucan is an unforgettable experience. My wife and I thoroughly enjoyed our visit. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. But it seems they kept it safe and had ours locked in a drawer when we checked out. And, I had never even heard of some of the brands of vodka and whiskey they have. The pool and beach games, the dancing, the ought time entertainment was brilliant so a massive thank you to Edu,Colin,Ricky,Oneski, Carlos,Rubi,Laura etc. Reembolso : En caso de cancelacin el Hotel ofrece 0 % de reembolso. Selecciona tu destino y hotel favorito y disfruta. Slo But, our overall experience was just ok because: - some restaurants need reservations but you can only make 1 reservation during your stay. The main buffet isn't particularly large, and about half the food isn't kept warm (but should have been). Go to the Japanese and Italian restaurant, very delicious! Best regards, Quality Manager Iberostar Tucan & Quetzal, InterContinental (IHG) Hotels in Playa del Carmen, Iberostar Hotels & Resorts in Playa del Carmen, Playa del Carmen Hotels with Free Parking, Adults Only and Adult Friendly Resorts Playa del Carmen, All Inclusive Resorts in Playa del Carmen, Playa del Carmen Hotels with Breakfast Buffet, Playa del Carmen Hotels with Rooftop Pool, Hotels near PDC Kiteboarding School and Water Sports Center, Hotels near Lounge 24 (riu Palace Mexico), Hotels near 4 Water Carriers And A Fountain, The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa, Hilton Grand Vacations Club on the Las Vegas Strip. When we arrive to the hotel, they explained that in efect, I have paid for 6 adults and 2 children, but they cannot do anything for me (even if I wasn't asking for a refund, just compensation for the extra money I was paying, with hotel services, like an upgrade or wherever they decided. $110* Arriving at the Iberostar Tucan you will know that you've entered a tropical paradise. Kind regards, Quality Manager Iberostar Tucan & Quetzal, Extremely bad costumer service. The foam Party was great and all ages enjoyed it!! Day Pass Todo Incluido (todas las comodidades incluidas en el Day Pass)JacuzziSaunaPiscina con jetsDucha sensacionesBao de vaporBata de bao, toallas y pantuflasNota: Es requisito indispensable Thank you for this. Comparatively, this ranks in our top 3. Take advantage of the many bars and restaurants at Gran Porto, including the popular Trade Winds Beach Bar which serves cocktails ocean-side all day long. Was such an awesome time! You have to getup and do everything. Cleanliness and staff are the best.Pool excellent. Turtle Tips! Until then we wish you all the best. Graciassss. We've stayed at both Aventura Mexicana and the Tucan. Does Iberostar Tucan offer any business services? Dear guest,First of all, we would like to thank you for taking your valuable time in order to publish this detailed review about your recent vacations at the IBEROSTAR Tucan & Quetzal.We are unable to express in words our gratitude to read that you experienced a memorable stay at our beautiful resort. Does Iberostar Tucan have airport transportation? Claim your listing for free to respond to reviews, update your profile and much more. Enjoy 3 sparkling outdoor pools, white-sand beaches that stretch for miles, a pre-Columbian era museum, and delicious restaurants with ocean views. Also, as an Iberostar hotel we know how important an aspect food and drinks are for our guests overall experience.Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. What food & drink options are available at Iberostar Tucan? We would like to inform you that we are constantly spraying with ecological substances in order to respect the nature. We went to Iberostar Tucan today because of your review and really enjoyed it. Thank you Iberostar Tucan for our best family holiday ever, we WILL be returning!! quedan 4 lugares disponibles para hoy! Day pass for up to 2 people.Daybed by We wish to welcome you back to our unique resort.Kind regards,Quality ManagerIBEROSTAR Mexico, This is the version of our website addressed to speakers of English in the United States. View Hotel. Dear guest, We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Iberostar Tucn is an authentic tropical paradise preserved with great care, a 5-star All-inclusive resort inspired by local culture inside a tropical rainforest. The little ones will absolutely love all the games in the RiuLand entertainment program, and the adults can also get involved with the daily activity program, exclusively for the over 18s. This All Inclusive family-friendly hotel is surrounded by gardens that are home to local wildlife like monkeys, turtles and several species of bird. official identification with a photo (ID, Passport, Driver's License) in official identification with a photo (ID, Passport, Driver's License) in Este day P. Xaman - Ha, Playacar, 77710 Playa del Carmen, Q.R., Mexico, En Iberostar hemos trabajado en una serie de acciones de higiene, seguridad y salud para nuestros diferentes destinos y en nuestro compromiso de cuidar al cliente, al colaborador, al proveedor, a los partners comerciales y, adems, al medioambiente, P. Xaman - Ha, Playacar, 77710 Playa del Carmen, Q.R., Mexico,Playa del Carmen, In case of cancellation the Hotel offers 0 Never before the beach area was so dirty in the morning . At Iberostar we aim to satisfy our guests on every level and gastronomy, in general, is one of the pillars of our establishment. 4 outdoor poolsUnlimited food & drinks from on-site restaurants and barsBeach access (chairs and palapas first come, first serve)Towel serviceStar Camp activities for kidsEntertainmentFitness center (closed Sundays, ages 16+ only)Complimentary wifiComplimentary self-parkingNote: It is an essential requirement to enter the hotel to present an shaded areas were quickly claimed. We arrived at around 11:00 am. I cannot really find fault with any of the food here. We just went early and left at lunch and had a siesta or went later for an evening swim. Pretty cheap for one of the best beaches and food and drink all day long. I will be sure to update accordingly. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Which room amenities are available at Iberostar Tucan? They have a very large hard working staff. Get out of the resort and visit the local town, its $10 US and extremely safe. The first and only platform in Mexico to reserve you DAYPASS in hotels. For one day you will be treated like royalty and have access to all the food, drink, amenities and activities of a 5* all-inclusive hotel, but for a fraction of the cost of staying there. Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel. Own or manage this property? You can email her. See more questions & answers about this hotel from the Tripadvisor community. - the alcoholic drinks are very watered down. The only sad sight were the Toucans in cages. Again premises are very very nice, but drinks (alcohol) is totally low quality vodka, tequilas are the cheapest you can find whiskey as well, for beers they only offer two brands obviously the low quality ones if you want other tan those you have to pay extra, rooms have old air conditioners and believe me they barely cool the room, i called the front desk and they basically told me thats what it is. We are proud to be an eco-friendly resort and we try to create awareness of our environment by making different ecological practices through our Wave of Change movement. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Tucan & Quetzal. The buffets offered tons of fresh fruit, a salad bar, fresh juices and tons of main course options. I live here in Playa and was searching for a resort to bring some visiting friends to for Xmas day. Next promotions : Next unavailable dates : 12/jul/2023 to 01/ago/2023, 02/ago/2023 to 05/ago/2023. We booked 4 mights so that only allows you for one dinner at the a la carte restaurants wich i find ridicoluos I thought there would be more quality because it was more expensive than the competition, but i think i could of gotten, for less price a same level hotel Believe me nothing outstanding regarding food and beverage, Dear guest, First and foremost, we would like to thank you for choosing Iberostar Tucan & Quetzal as your recent holiday destination. Very professional & know the hotel like the back of his hand, Dear guest, First and foremost, we would like to express our appreciation to you for choosing Iberostar Tucan & Quetzal for your holidays and for taking the time to share your comments with us. 8,021 Reviews . This topic has been closed to new posts due to inactivity. Snorkel Rental? However, we kindly ask our guests to approach our Public Relations department for anything you may need in order to make your stay more comfortable. Level Contributor 250 posts 2 reviews Day pass at Iberostar Tucan 6 years ago Save Hi My boyfriend and I arrive for our first trip to Mexico in 2 weeks - hooray! It was good, the miso soup was delicious. We recommend calling ahead to confirm details. * Day pass prices correct as of August 2017, Be sure to give one of our Travel Specialists a call on our toll-free number+1 888-537-9797, Alternatively, send us an email via customercare@playadelcarmen.com. So, are you ready to spend a day in complete luxury, with someone waiting on your every need? At this hotel they don't have servers in the common areas, if you want to get a drink, you need to go and stand on line for 15 minutes average in order to have one little, very little drink. Bed uncomfortable, last night there were 20 little ants in the sink and on the bathroom counter, I flushed them down the sink and told the front desk around midnight and they said someone would come up but we declined as we were going to sleep. The Iberostar Tucan all-inclusive 5-star resort is a true tropical paradise, with design inspired by local culture, and located on one of the most stunning beaches along the Riviera Maya. para ingresar al hotel presentar identificacin oficial con fotografa (INE, We arrived at around 11:00 am. 10/jul/2023 al 01/ago/2023, 02/ago/2023 al 05/ago/2023. Av Xaman-Ha, Lote hotelero Fraccionamiento Playacar Nro 2, Playa del Carmen, Quintana Roo Mexico, 77710. I would have no reservations about returning to Tucan but not in the extremely hot summer months. 188 helpful votes. Can you get massages? It is located on one of the Riviera Maya's most stunning beaches and in the center of an especially attractive area due to its close proximity to the best recreational parks in Mexico and to the heart of Mayan culture, Tulum . Nearby attractions include Plaza Playacar (0.4 miles), Playacar Center Shopping Mall (0.5 miles), and Dalemdar (0.4 miles). pass requiere ser reservado 1 das antes. Pools were really nice. 10,849 reviews #21 of 344 hotels in Playa del Carmen Location Cleanliness Service Value GreenLeaders Gold level Privileged location directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. This property is a great place to bask in the sun with a white sand beach, sun loungers, and beach umbrellas. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. My daughter and I also visited the spa for massages and it was one of the best massages I have ever had. Failure to supply this information will result in denial of entry and cancellation. more, #5 of 36 all-inclusives in Playa del Carmen. For the rest of the days, you have to try walk-ins. Price is $1,226 as of March, 2018. We have done cruises and stayed in other all-inclusives in the past. Specially recommended for honeymooners. As we work hard on a daily basis to exceed the needs and goals of our valued guests and provide them with a feeling of joy and total comfort, we are obviously flattered by your kind words. We would like to assure you that we will share all your compliments with all departments. Finally I must add that during our stay at the Iberostar Tucan we would not have had such a fantastic holiday was it not for the AMAZING STAR FRIENDS entertainment gang!! Iberostar Tucan Travel . Furthermore, we are more than glad that you were satisfied with our wildlife and that we were able to meet your expectation regarding the food and beverages. Com" (I never went to this agency page for my reservation), but therefore I call Booking. All guest names must be included in the reservation details. Get your exclusive Iberostar discount here, Our holiday started with an amazing concierge Paola Borjas, she was there for us our whole holiday with advice for where to visit in the local town, trips and also booked all our restaurants, massages etc the Italian was our favourite. . This hotel shares pools, amenities, and facilities with Iberostar Quetzal. Iberostar Tucan sits directly on the beach of Playacar, just outside the resort of Playa del Carmen. The Riu Palace Riviera Maya offers a wide range of entertainment and activities for both adults and children alike. quedan 4 lugares disponibles para hoy! Book Iberostar Tucan, Riviera Maya on Tripadvisor: See 10,873 traveller reviews, 11,730 candid photos, and great deals for Iberostar Tucan, ranked #25 of 349 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. The swim up bar is very nice.We found food and service at the buffet better at Del Mar. Ummm it figures to about $50pp. The Japanese restaurant served a hibachi meal. The beach area also had plenty of chairs and was very clean. Playacar, 77710 Playa del Carmen, Mexico - Great location - show map 8.2 This is not good for all inclusive Hotel. The Bar: Positives: Drinks were great, they do not skimp on the pour. The resort its self is utterly amazing, we have loved every moment of being here. This is a huge resort and my wife has physical limitations. It wouldn't be worth paying for a pass and then not getting one! Come prepared. Once more, we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home. When it comes to food, you wont be disappointed. We went to the Sandos Playacar on 11/25/2018 and were informed that we may only purchase a day pass if you have family or friends staying in the hotel because they are busy. Wedding day pass Review of Iberostar Tucan Reviewed January 24, 2015 via mobile We were here for a wedding and attended for the day only. 10/jul/2023 to 01/ago/2023, 02/ago/2023 to 05/ago/2023. The food was average resort food and the wedding food was great! The pool is big and very deep (over 5 feet). Tacos were always available and other main course options varied each day. George, again $65 is the price for a day pass at the Tucan which is in Playacar. P. Xaman - Ha, Playacar, 77710 Playa del Carmen, Q.R., Mexico, En Iberostar hemos trabajado en una serie de acciones de higiene, seguridad y salud para nuestros diferentes destinos y en nuestro compromiso de cuidar al cliente, al colaborador, al proveedor, a los partners comerciales y, adems, al medioambiente, P. Xaman - Ha, Playacar, 77710 Playa del Carmen, Q.R., Mexico,Playa del Carmen, En caso de cancelacin el Hotel ofrece 0 I will not be coming back and won't recommend this hotel. The snack bar offered burgers, dogs, fries, chips/salsa, and fruit each day and was located at the pool. Enjoy a Day pass with maximum luxury at Iberostar Tucan in the Playa del Carmen area, an all-inclusive 5-star resort, located on the first line of one of the best beaches and very close to its main places of leisure and culture .